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Question about WPML v5 changes and marketing practices
#WPML
Hi everyone,
I'd be interested in your opinion concerning the evolution of WPML v5.
****** This post was not to open a debate about translation plugins, so thanks in advance to do not start a debate to compare WPML with other solutions. ******
WPML Marketing Strategy:
I'm really upset that with the BIG update, they have put Automatic Translation with PTC by default, even on website that had never been translated with ATE, or even the Classic Translation Editor. I manage many websites, and I'll have to reconfigure WPML settoings on all of them and explain my client that this had to be done because of WPML, which they don't even know what it's about !
UX:
I understand that this is a first version, but hey, how come WPML made all those settings in TABS instead toggles or accordions ? Is feels like back in 2000.
Support:
Robots seems to be your support. I guess that if the robot fails to help, it will go to a human, but after how many chats ? I don't know yet !
That said, from what I tried, there robots seem not that bad, but I haven't had very difficult case for now. Did you ?
"Community":
Before, when you needed support, you could go in the "support section", type what your problem was, and before everything, it was showing you a forum with real cases with real people. It was not made to be a community, but there was something human.
All is gone ! No more forums !
So, I was asking myself if I was the only one feeling that way with WPML, which I've been using for more that 13 years.
And as the only thing I found was a Reddit group for WPML with 2 users and not active for 2 years, I thought I'd have more feedback here ! ;-)
So, what's your experience / opinion ?
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