had one last week that I couldn't reproduce locally or on staging. adding logging required a deploy, which felt sketchy when I didn't even know what I was looking for yet. ended up bumping verbosity on one prod instance and watching real traffic for about 40 minutes until it triggered

do you have a shadow/mirror env that catches these, or is it always some version of flying blind with extra logs

asking because I've got a chunk of auth logic at work that I basically wrote and maintained solo for two years. not by design, just kind of evolved that way. started getting nervous about vacation coverage and eventually wrote a doc for it but the doc got stale within like a month.

curious how other people handle the bus factor problem when it just kind of happens organically rather than being a deliberate choice

We're looking at adding payroll to our platform but I don't want customers getting pushed into another company's product every time they need to run payroll

Ideally we'd own the experience and keep everything under our brand while someone else handles the actual payroll infrastructure, tax filings and compliance behind it

I've been looking into white label payroll for this but I'm curious how much control platforms get over the customer experience