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Jul 23, 12:38 UTC
Resolved - As of 23:43 UTC, July 22, we have confirmed that the issue has been fully resolved. All affected functionality is operating normally, and users should be able to add and update payment methods without any errors.
Thank you for your patience while we worked to address this issue. If you continue to experience issues, then please open a ticket with our Support team for further review.
Jul 23, 01:47 UTC
Monitoring - Our Engineering team has implemented a fix for the issue that was preventing users from adding payment cards via the DigitalOcean Cloud Panel. Functionality has been restored, and users should no longer encounter errors when attempting to add or update payment methods.
We are actively monitoring the situation to ensure stability and will provide a final update once we confirm the issue is fully resolved.
Jul 23, 00:09 UTC
Investigating - Our Engineering team is currently investigating an issue where users are unable to add payment cards via the DigitalOcean Cloud Panel. We apologize for the inconvenience and will share an update as soon as we have more information.
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Jul 22, 18:55 UTC
Resolved - Our Engineering team, in collaboration with Let's Encrypt, has successfully resolved the issue affecting SSL certificate provisioning for Spaces and Load Balancers. Certificate creation is now fully restored and functioning as expected.
Existing certificates and HTTPS traffic were not impacted during this time. If you continue to experience any issues with certificate provisioning, please open a support ticket for assistance.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience.
Jul 22, 14:55 UTC
Monitoring - Our Engineering team, in collaboration with Let's Encrypt, has implemented a fix to address the issue affecting SSL certificate provisioning for Spaces and Load Balancers. Initial reports indicate that certificate creation is now functioning as expected.
However, we are continuing to monitor the situation closely to ensure full stability. Existing certificates and HTTPS traffic remain unaffected.
We will provide an update once the issue is fully resolved.
Jul 22, 09:32 UTC
Update - Our Engineering team continues to investigate an issue affecting the creation of Let's Encrypt SSL certificates through the DigitalOcean Cloud Panel for Spaces and Load Balancers. During this time, users may experience failures or delays when provisioning new certificates.
Our team is actively working to resolve the issue and we will provide further updates as soon as we have more information. Thank you for your continued patience.
Jul 21, 20:02 UTC
Investigating - Our Engineering team has identified an issue affecting the creation of Let's Encrypt SSL certificates through the DigitalOcean Cloud Panel for Spaces and Load Balancers. During this time, users may experience failures or delays when provisioning new certificates.
Our team is actively working with Let's Encrypt to resolve the issue as quickly as possible. Existing certificates and traffic over HTTPS are not impacted.
We will continue to provide updates as we learn more.
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Jul 23, 20:45 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 14:15 UTC
Scheduled - Start: 2025-07-23 13:00 UTC
End: 2025-07-23 21:00 UTC
During the above window, our Engineering team will be performing maintenance on core control plane infrastructure. Please note that the existing infrastructure will continue running without issue. This maintenance may impact create, read, update, and delete (CRUD) operations in all regions.
Expected Impact:
During the maintenance window, users may experience brief periods of increased latency with the following platform operations:
Cloud Control Panel and API operations
Event processing
Droplet creates, resizes, rebuilds, and power events
Managed Kubernetes reconciliation and scaling
Load Balancer operations
Container Registry operations
App Platform operations
Managed Database creation and scaling
We do not expect any impact to customer traffic due to this maintenance. If an unexpected issue for the control plane arises, we will endeavor to keep any impact to a minimum and may revert if required.
If you have any questions related to this maintenance please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket
Jul 18, 13:20 UTC
Resolved - Our Engineering team has successfully resolved the issue that was affecting Reserved IPs and Load Balancers. Between 10:45 UTC and 12:10 UTC today, users may have encountered errors while assigning, reserving, or releasing Reserved IPs, or provisioning Load Balancers. All services have now been fully restored and are functioning normally. If you continue to experience any issues, please open a ticket with our support team. We apologize for any inconvenience this may have caused.
Jul 18, 12:36 UTC
Monitoring - Our Engineering team has implemented a fix to address the issue affecting Reserved IPs and Load Balancers and is actively monitoring the situation. We will provide an update once the issue is fully resolved.
Jul 18, 12:17 UTC
Investigating - Our Engineering team is currently investigating an issue affecting Reserved IPs and Load Balancers. During this time, users may be unable to assign, reserve, or release Reserved IPs, or provision Load Balancers. This impact is limited to IPv4; IPv6 remains unaffected. We apologize for the inconvenience and will share an update as soon as we have more information
© Tom Saater/The New York Times/Redux
Jul 17, 18:10 UTC
Resolved - From 13:12 UTC to 17:18 UTC, users may have experienced errors with App deployment via App Platform. The deployments particularly failed for the Apps with Databases linked to them.
Our Engineering team has now confirmed the resolution of the issue, and App deployment should be working as expected.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
© Joanne Lee/Rest of World/iStock
Jul 17, 15:17 UTC
Resolved - Our Engineering team has implemented a fix for the issue that was preventing tickets submitted via the Support Contact Form from reaching our Support team. The form is now working as expected, and all new submissions are being properly routed to our Support team.
Additionally, previously submitted tickets that were impacted by this issue have been successfully routed to our Support Team. The team will address them as soon as possible.
We apologize for any inconvenience caused and appreciate your patience while we worked to resolve this issue.
Jul 17, 11:35 UTC
Identified - Our Engineering team has identified the root cause of the issue with submissions from our Support Contact Form and backlogged submissions are now flowing into our Support queues to be addressed.
Our Support team is now working to address the backlog of submissions as quickly as possible.
Jul 17, 09:46 UTC
Investigating - As of 9:23 UTC, our Engineering team is currently investigating an issue with our Support Contact Form, which users use when they are unable to log into their accounts to submit support tickets, located here: https://www.digitalocean.com/company/contact/support
At this time, users are still able to submit the form, but the submissions are not being received by our Support Team.
We have confirmed the submissions were received by our systems and we're working to get these submissions over to our Support Team, as well as remediate the issue.
If you are able to log into your account, please submit any Support tickets via https://cloudsupport.digitalocean.com/s/ rather than the contact form.
We will post another update as soon as we have further information. In the meantime, we appreciate your patience as we work through this.
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