Jun 18, 20:59 UTC
Completed - During the dry-run for the scheduled NYC1 region network maintenance, our team identified some potential risks that need to be addressed to ensure a smoother and safer implementation. As a result, we are cancelling the current maintenance window and will be rescheduling it for a later date.

We will share a revised schedule and further details as soon as the new window is confirmed.

Thank you for your understanding and patience as we work to improve performance and scalability in the NYC1 region.

If you have any questions related to this issue, please send us a ticket from your cloud support page: https://cloudsupport.digitalocean.com/s/createticket

Jun 15, 22:15 UTC
Scheduled - During the above window, our Networking team will be making changes to the core networking infrastructure to improve performance and scalability in the NYC1 region.

Expected impact:

During the maintenance window, users may experience delays or failures with event processing for a brief duration on Droplets and Droplet-based services, including Droplets, Managed Kubernetes, Load Balancers, Container Registry, and App Platform. Additionally, regular requests via the Public API, as well as viewing and submitting requests through the Cloud Control Panel, may time out or fail for up to 5 minutes. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions related to this issue, please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Jun 14, 22:06 UTC
Resolved - Our Engineering team has confirmed full resolution of the issue affecting Member and Modifier user's ability to create Droplets. These users should have no issues creating Droplets via the Cloud Control Panel and API.

Thank you for your patience while we worked to address the issue. If you are still facing issues, please open a ticket from within your Cloud Control Panel for further review.

Jun 14, 21:44 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue with Members and Modifier team users being unable to create Droplets.

Users should no longer experience issues with creating Droplets in the Cloud Control Panel and API.

We will continue to monitor the situation and post an update once this issue is fully resolved. Thank you for your patience.

Jun 14, 21:21 UTC
Identified - Our Engineering team has identified the cause of the issue with users creating Droplets in the Cloud Control Panel and API, and is actively working on a fix.

We will post an update as soon as additional information is available.

Jun 14, 20:38 UTC
Investigating - Our Engineering team is investigating an issue affecting Droplet creation in all regions for users with the Member or Modifier role. Users with these roles on team accounts may experience issues creating Droplets via the Cloud Control Panel and API.

We are actively working to identify the root cause and resolving the issue as quickly as possible. We apologize for the inconvenience and will provide an update as soon as we have more information.

Jun 14, 15:31 UTC
Resolved - Our Engineering team has confirmed the full resolution of the issue impacting the ticket creation via the Support Portal. Customers should now be able to create tickets from within the Cloud Panel here: https://cloudsupport.digitalocean.com/

We sincerely apologize and thank you for your patience as we worked through this issue with our vendor. In case of any questions or concerns, please open a ticket with our Support team.

Jun 14, 14:37 UTC
Investigating - Our Engineering team is investigating an issue with our Support Portal. During this time, users will be unable to access the Support Portal at https://cloudsupport.digitalocean.com/. We are aware of this issue and our Engineers are working with our vendor to resolve this.

As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support

Thank you for your patience. We will post an update as soon as further information becomes available.

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Jun 3, 19:20 UTC
Resolved - Our Engineering team has successfully resolved the issue that was impacting the DBaaS cluster logs. API responses should be successful without any error messages while retrieving logs, and the "Recent Logs" section is also working as expected.

We have continued to monitor the system and have observed stable performance. The issue is now fully resolved.

Thank you for your patience while we worked to address the issue. If you are still facing issues, please open a ticket from within your Cloud Control Panel for further review.

Jun 3, 18:29 UTC
Monitoring - Our Engineering team has now mitigated the issue that affected the DBaaS cluster logs and is currently being monitored. Users should no longer see 500 errors when attempting to retrieve the logs via the API. The "Recent Logs" section in the Logs & Queries tab of the UI should now display logs as expected.

We are continuing to monitor the situation closely to ensure stability. Thank you for your patience during the process and we will provide a final update once we confirm the issue is fully resolved.

Jun 3, 16:26 UTC
Investigating - Our Engineering team is currently investigating an issue with fetching DBaaS cluster logs, affecting all non-MongoDB clusters.

Affected users may encounter 500 errors when attempting to retrieve logs via the API, and no logs will appear in the Recent Logs tab.

We apologize for the inconvenience and will provide updates as soon as we have more information. Thank you for your patience.

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