May 14, 15:43 UTC
Resolved - Our Engineering team has completely resolved the issue that was affecting the Droplet search functionality within the DigitalOcean Cloud Control Panel. We have observed normal functionality following the fix and continued monitoring has shown stable behavior. Users should be able to successfully search for and locate their Droplets. The issue is now considered resolved.

We appreciate your patience and apologize for any inconvenience this may have caused. However, if you continue to face issues then please open a ticket with our Support team for further review.

May 14, 14:32 UTC
Monitoring - Our Engineering team has implemented a fix for the issue affecting the droplet search functionality within the DigitalOcean Cloud Control Panel. Users should now be able to search for the droplets using the search box on the droplets listing page.

We are continuing to monitor the situation closely to ensure stability. Thank you for your patience during the process and we will provide a final update once we confirm the issue is fully resolved.

May 14, 12:34 UTC
Investigating - Our Engineering team is currently investigating an issue affecting the Droplet search functionality within the DigitalOcean Cloud Panel. Some customers may be experiencing difficulties when attempting to search for and locate their Droplets.

We are actively working to identify the root cause and will provide updates as we learn more. We understand how critical this functionality is for managing your infrastructure, and we appreciate your patience during the process.

We will share an update as more information becomes available.

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May 13, 23:22 UTC
Resolved - Our Engineering team has confirmed that the issue affecting the GenAI Platform DeepSeek model has been fully resolved. Users should no longer encounter the message "It looks like the agent ran out of tokens while reasoning. Please try again or increase the max tokens."

All functionality remains unaffected, and users should no longer experience any interruptions.

If you continue to experience any issues, please reach out to our support team by opening a ticket from within your Cloud Control Panel.

May 13, 22:51 UTC
Monitoring - Our Engineering team has implemented a fix to address the issue impacting the GenAI Platform's DeepSeek model, where some users were encountering the message "It looks like the agent ran out of tokens while reasoning. Please try again or increase the max tokens".

At this time, users should be seeing agents run normally.

We are actively monitoring the situation and will post an update as soon as the issue is fully resolved.

May 13, 21:50 UTC
Investigating - Our Engineering Team is currently investigating an issue with the GenAI Platform DeepSeek model where some users may encounter the message "It looks like the agent ran out of tokens while reasoning. Please try again or increase the max tokens."

We will provide an update as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience.

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May 8, 13:01 UTC
Resolved - Our Engineering team has confirmed the resolution of the issue affecting certain Droplet metrics in the BLR1 region. Users should no longer see intermittent gaps in monitoring graphs for Droplets in the BLR1 region.

We appreciate your patience and apologize for any inconvenience this may have caused.

May 8, 01:26 UTC
Monitoring - Our Engineering team has implemented a fix to address the intermittent unavailability of Droplet metrics and delayed Resource Alerts in the BLR1 region.

Our team is now and monitoring the results and will continue to do so for an extended period to ensure this sporadic issue is addressed by the implemented fix.

At this time, we expect users not to experience further metrics gaps or delays in alerts.

We will post an update as soon as we confirm this incident is fully resolved or once we have further information. Thank you for your patience.

May 7, 22:04 UTC
Update - Our Engineering team is continuing to investigate the root cause of the issue with intermittent unavailability of Droplet metrics in the BLR1 region. Multiple reproduction efforts and testing against potential root causes are underway. Due to the sporadic nature of the issue, we anticipate incident updates for this issue to be less frequent, but we will share new information as soon as it is available.

At this time, users impacted by this incident will experience intermittent gaps in monitoring graphs for Droplets in BLR1, as well as delayed notifications for Resource Alerts (for any resources in BLR1).

We apologize for the inconvenience, and we'll share an update once we have more information.

May 7, 09:41 UTC
Update - Our Engineering team continues to investigate the intermittent unavailability of certain Droplet metrics in the BLR1 region. Due to the sporadic nature of this issue, our analysis requires additional time to correlate patterns and isolate the root cause.

We apologize for the inconvenience, and we'll share an update once we have more information.

May 6, 13:00 UTC
Investigating - Our Engineering team is currently investigating issues with certain Droplet metrics that are missing for the BLR1 region. Users may experience issues when accessing certain metrics on Droplets.

We apologize for the inconvenience, and we'll share an update once we have more information.

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May 5, 15:46 UTC
Resolved - Our Engineering team has confirmed the complete resolution of the issue that was affecting Droplet creation and console access in the NYC1 region. Users should now be able to deploy new droplets and access them normally in the NYC1 region.

All systems are now operating normally. We appreciate your patience and apologize for any inconvenience this may have caused.

May 5, 15:18 UTC
Monitoring - Our Engineering team has implemented a fix for the issue affecting Droplet creation and console access in the NYC1 region. Impacted users may have seen 504 Gateway Timeout errors during Droplet creation or when accessing the Droplet console.

Our team is currently monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved.

May 5, 14:18 UTC
Investigating - Our Engineering team is currently investigating an issue with creating Droplets in NYC1 region. During this time, users may see 504 Gateway Timeout errors when creating droplets in the NYC1 region.

We apologize for the inconvenience and will provide an update as soon as we have more information.

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May 7, 23:00 UTC
Completed - The scheduled maintenance has been completed.

May 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 4, 20:10 UTC
Scheduled - Start: 2025-05-07 20:00 UTC
End: 2025-05-07 23:00 UTC

During the above window, our Networking team will be making changes to the core networking infrastructure to improve performance and scalability in the LON1 region.

Expected impact:

During the maintenance window, users may experience delays or failures with event processing for a brief duration on Droplets and Droplet-based services, including Droplets, Managed Kubernetes, Load Balancers, Container Registry, and App Platform. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions related to this issue, please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket