© Joanne Lee/Rest of World
Apr 30, 14:57 UTC
Resolved - Our Engineering team has confirmed the complete resolution of the issue that was impacting the availability of Spaces in our FRA1 region. Users should no longer experience elevated error rates when accessing Spaces in the region.
We appreciate your patience and understanding while we worked to restore normal service.
If you continue to experience any issues, please open a support ticket from within the Cloud Control Panel for further review.
Apr 30, 14:14 UTC
Monitoring - Our Engineering team has implemented a fix for the issue affecting the availability of Spaces in our FRA1 region. Users should now see improved performance, and error rates have decreased.
We are continuing to monitor the situation closely to ensure stability. Thank you for your patience during the process and we will provide a final update once we confirm the issue is fully resolved.
Apr 30, 13:06 UTC
Investigating - Our Engineering team is currently investigating an issue affecting the availability of Spaces in our FRA1 region. During this time, users may experience high error rate when attempting to access Spaces in this region.
We are actively working on identifying the root cause and resolving the issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience.
We will provide further updates in the due course.
© Tuane Fernandes for Rest of World
© Laura Salafia for Rest of World
Apr 30, 00:11 UTC
Resolved - Our Engineering team has confirmed full resolution of the network issue with new DOKS worker nodes in our SFO2 region.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Apr 29, 23:49 UTC
Monitoring - Our Engineering team identified the cause of the issue and has rolled out a fix to resolve the network issue with new DOKS worker nodes. At this time, all services should be operating normally.
We are actively monitoring the fix and will post an update as soon as the issue is fully resolved.
Apr 29, 22:25 UTC
Investigating - Our Engineering team is investigating an issue causing new DOKS worker nodes to have network issues in our SFO2 region. Operations such as creating new DOKS nodes, manually or autoscaled, will have network connectivity issues within the clusters they are added to during this time.
Our Engineering team is actively working to identify the root cause and restore service as quickly as possible. We will continue to provide updates here as we make progress.
Apr 30, 21:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 30, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 13:25 UTC
Scheduled - Start: 2025-04-30 13:00 UTC
End: 2025-04-30 21:00 UTC
Hello,
During the above window, our Engineering team will be performing maintenance on core control plane infrastructure. Please note that the existing infrastructure will continue running without issue. This maintenance may impact create, read, update, and delete (CRUD) operations in all regions.
Expected Impact:
During the maintenance window, users may experience increased latency during two 5 minute windows with the following platform operations:
Cloud Control Panel and API operations
Event processing
Droplet creates, resizes, rebuilds, and power events
Managed Kubernetes reconciliation and scaling
Load Balancer operations
Container Registry operations
App Platform operations
Managed Database creation and scaling
We do not expect any impact to customer traffic due to this maintenance. If an unexpected issue for the control plane arises, we will endeavor to keep any impact to a minimum and may revert if required.
If you have any questions related to this maintenance please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket
Thank you,
Team DigitalOcean
Apr 28, 11:17 UTC
Resolved - This incident has been resolved.
Apr 28, 11:14 UTC
Investigating - Between 09:58 UTC and 10:11 UTC, our Engineering team observed issues impacting DNS resolution in our LON1 region. During this time, some users may have experienced errors while trying to resolve domain names from within Digitalocean resources.
Our team was able to take quick action to mitigate the impact and resolve the issue, and all services in the LON1 region are now functioning normally. Thank you for your patience, and we apologize for any inconvenience.
If you are still experiencing issues or have additional questions, please open a Support ticket right away.
© iStock/Rest of World
© Jishnu Bandyopadhyay for Rest of World
Apr 24, 16:31 UTC
Resolved - Our Engineering team has confirmed full resolution of the issue impacting event processing in the FRA1, AMS2, BLR1, SGP1, NYC1, and SYD1 regions.
If you continue to experience any problems, please open a ticket with our Support team. Thank you for your patience, and we apologize for any inconvenience.
Apr 24, 15:53 UTC
Monitoring - Our Engineering team has identified the cause of the issue causing delays in Droplet event processing in our FRA1 region, and has implemented a fix.
While investigating this issue, our Engineers also observed some events appearing to be stuck or delayed in the AMS2, BLR1, SGP1, NYC1, and SYD1 regions. As of now, the event processing rates have returned to normal in all these regions.
We are currently monitoring the situation and will post an update as soon as the issue is fully resolved.
Apr 24, 13:41 UTC
Investigating - Our Engineering team is investigating an issue causing delays in Droplet event processing in our FRA1 region.
This includes operations such as creating, resizing, powering on/off, or deleting Droplets. These actions may take longer than usual to complete or may appear to be temporarily stalled.
Our engineering team is actively working to identify the root cause and restore normal processing speeds as quickly as possible. We will continue to provide updates here as we make progress.
© David Senior for Rest of World
Apr 24, 04:41 UTC
Resolved - Our Engineering team has resolved the issue with the email delivery delays. Services should now be operating normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Apr 24, 00:28 UTC
Monitoring - Our Engineering team has confirmed the email delivery delays caused by an issue with an upstream provider has been mitigated. We are now seeing successful delivery of previously delayed emails, as well as normal flow of new messages.
We are currently monitoring the situation closely and will share an update as soon as the issue is fully resolved.
Apr 23, 22:34 UTC
Identified - Our Engineering team is aware of an issue with an upstream provider that is impacting the delivery of emails from DigitalOcean to DigitalOcean customers.
Beginning 20:55 UTC, users may experience delays in receiving emails from DigitalOcean, including sign-in verification codes, sign-up verifications, maintenance notifications, and other transactional emails.
Our team is closely monitoring the situation and has begun to see signs of recovery, with both delayed and recent emails starting to be delivered.
We will provide further updates as they are available.
© Khadijah Farah for Rest of World
© Cooper Neill/The New York Times/Redux
Apr 22, 19:05 UTC
Resolved - From 16:54 to 18:17 UTC, users may have experienced issues creating Spaces from control panel due to the datacenter region options failing to list.
Our Engineering team has implemented a fix and confirmed full resolution of the issue. Users should be able to create Spaces from Cloud Control Panel without issues now.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Apr 22, 18:30 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue impacting the creation of Spaces. Users should now be able to create Spaces without any issues.
We are actively monitoring the situation and will post an update as soon as the issue is fully resolved.
Apr 22, 18:08 UTC
Identified - Our Engineering team has identified an issue with creating Spaces through the Cloud Control Panel. During this time, users are unable to create Spaces buckets due to the datacenter region options failing to list. Creating Spaces buckets through the API remains functional. All other Spaces functionality is unaffected.
A fix is in progress and we will provide an update as soon as we have more information.
Apr 22, 18:03 UTC
Investigating - Our Engineering team is currently investigating an issue with creating Spaces through the Cloud Control Panel. During this time, users may experience difficulties when selecting the Data Center option, as it is not listing correctly. We apologize for the inconvenience and will provide an update as soon as we have more information.
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