
© Davide Bonazzi for Rest of World

© Davide Bonazzi for Rest of World

© Jesmin Papri/Rest of World
Mar 5, 23:11 UTC
Resolved - From 20:08 UTC to 21:49 UTC, users may have experienced issues creating new certificates, provisioning or scaling MongoDB clusters, and issuing certificates for use with LBAAS and CDN services. Additionally, a subset of new custom domains on the App Platform may have taken longer than usual to configure.
Our Certificate Authority has fully resolved the issue with our managed certificates service, and all services have returned to normal operation.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Mar 5, 22:07 UTC
Monitoring - Our Certificate Authority has implemented a fix for the issue with our managed certificates service. Services are beginning to recover, and we are closely monitoring the situation to ensure full stability.
Users should now be able to create new certificates, provision and scale MongoDB clusters, and issue certificates for use with LBAAS and CDN services. Additionally, new custom domains on the App Platform should start configuring normally.
We apologize for the inconvenience and will share another update once the matter is fully resolved.
Mar 5, 21:22 UTC
Investigating - Our engineering team is investigating an issue with our managed certificates service due to an unexpected outage from our Certificate Authority.
During this time, users may experience issues creating new certificates, provisioning or scaling MongoDB clusters, and issuing certificates for use with LBAAS and CDN services. Additionally, this may cause a subset of new custom domains on App Platform to take longer than usual to become active.
We apologize for the inconvenience and will provide updates as soon as we receive more information.

© Photography by Santiago Mesa for Rest of World

© Munira Mutaher/Rest of World
Mar 5, 23:52 UTC
Completed - The scheduled maintenance for our core networking infrastructure in the NYC3 region, originally planned for March 5, 2025, from 23:00 UTC to March 6, 2025, 01:00 UTC, has been cancelled. No changes will be made at this time, and all services will continue to operate as usual.
We will provide an update when this maintenance has a new confirmed date. If you have any questions, please reach out to our support team via Cloud Support.
Thank you for your understanding.
Mar 5, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 16:48 UTC
Scheduled - Start: 2025-03-05 23:00 UTC
End: 2025-03-06 01:00 UTC
During the above window, our Networking team will be making changes to core networking infrastructure, to improve performance and scalability in the NYC3 region.
Expected impact:
During the maintenance window, users may experience brief delays or failures in event processing for up to 5 minutes. This may affect Droplets and Droplet-based services, including Managed Kubernetes, Load Balancers, Container Registry, and App Platform. Additionally, regular requests via the Public API, as well as viewing and submitting requests through the Cloud Control Panel, may time out or fail for up to 5 minutes.We will endeavor to keep this to a minimum for the duration of the change.
If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

© Sara Escobar for Rest of World


© Daniel Zender for Rest of World
Feb 25, 18:28 UTC
Resolved - From 17:14 UTC to 17:34 UTC, users experienced issues accessing the Cloud Control Panel and API.
Our Engineering team has resolved the issue, and the Cloud Control Panel, API, and events should now be functioning normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Feb 25, 17:58 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue impacting the Cloud Control Panel and API. Users should no longer experience issues with accessing the Cloud Control Panel and API.
We will continue to monitor the situation and post an update once this issue is fully resolved. Thank you for your patience.
Feb 25, 17:44 UTC
Identified - Our Engineering team has identified the cause of the issue impacting our Cloud Control Panel and API and is actively working on implementing a fix. We are already seeing signs of recovery, and users should now have access to the Cloud Control Panel and API.
We will post an update as soon as additional information is available.
Feb 25, 17:32 UTC
Update - We are continuing to investigate this issue.
Feb 25, 17:27 UTC
Investigating - Our Engineering team is investigating an issue impacting our Cloud Control Panel and API.
During this time, users will experience errors when trying to use the public API at api.digitalocean.com or while accessing our Cloud Control Panel at https://cloud.digitalocean.com. Users may also see issues with processing Droplet and Kubernetes cluster creations along with Droplet-based events.
We are now confirming the full impact. We regret any inconvenience and will let you know as soon as more information is available.
Feb 25, 20:16 UTC
Resolved - From 6:00 UTC to 17:45 UTC, users have experienced issues with Droplet creation and Droplet-based services in the NYC3 region.
Our Engineering team has fully resolved the issue impacting Droplet creation in the NYC3 region. Users can now create Droplets and Droplet-based services, including Managed Kubernetes, Managed Databases, Load Balancers, and snapshots, without any issues.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Feb 25, 18:43 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue impacting the creation of Droplets in the NYC3 region. Users should now be able to create Droplets and Droplet-based services including Managed Kubernetes, Managed Databases, Load Balancers, and snapshots without any issues.
We are actively monitoring the situation and will post an update as soon as the issue is fully resolved.
Feb 25, 16:02 UTC
Identified - Our Engineering team has identified the reason behind the failed and delayed Droplet creates in the NYC3 region and implemented a partial mitigation to address this issue. As of now, customers may be able to create Droplets and Droplet-based services including Managed Kubernetes, Managed Databases, Load Balancers, and snapshots, however, there might be still some delay in the creates.
We apologize for the inconvenience and appreciate your patience as we work to resolve this issue. Further updates will be shared as they become available.
Feb 25, 12:45 UTC
Investigating - Our Engineering team is investigating an issue with Droplet creation in the NYC3 region. During this time, users may see an elevated failure rate for the creation of Droplets and other Droplet-based products, such as Load Balancers, Managed Databases, or Kubernetes in the NYC3 region.
We apologize for the inconvenience and will share an update once we have more information.


© Jürgen Schmidhuber