© Joanne Joo for Rest of World
Dec 11, 01:30 UTC
Completed - The scheduled maintenance has been completed.
Dec 10, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 19:26 UTC
Scheduled - We are reaching out again to inform you that the Network maintenance in AMS3 region which was previously scheduled to start on 2024-12-10 at 12:00 UTC has been rescheduled to the following window:
Start: 2024-12-10 19:30 UTC
End: 2024-12-11 01:00 UTC
We apologize for any inconvenience this short notice causes and thank you for your understanding. You may find the initial maintenance notice along with a description of any expected impact related to this work included at the bottom of this message.
Expected impact:
During the maintenance window users may experience delays or failures with event processing for a brief duration on Droplets and Droplet-based services including Droplets, Managed Kubernetes, Load Balancers, Container Registry, and App Platform. We will endeavor to keep this to a minimum for the duration of the change.
If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket
Dec 11, 00:56 UTC
Resolved - From 16:10 UTC to 22:46 UTC, users may have experienced issues while executing Managed Database CRUD Operations.
Our Engineering team has confirmed the full resolution of the issue impacting Managed Database CRUD Operations, and all systems are now operating normally.
Users may safely resume operations, including upgrades, resizes, forking, and ad-hoc maintenance patches.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Dec 10, 22:54 UTC
Monitoring - Our Engineering team has implemented a fix for the issue impacting Managed Database CRUD Operations. The team is monitoring the situation, and we will share an update once this is fully resolved.
Dec 10, 22:44 UTC
Identified - Our Engineering team has identified the cause of the issue that is impacting Managed Database CRUD Operations and is actively working on a fix.
To avoid potential downtime, we continue to ask users to refrain from performing operations that trigger node rotations, such as upgrades, resizes, forking, and ad-hoc maintenance patches.
Existing database clusters remain unaffected as long as no node rotation occurs due to DNS issues, and all other services are functioning as expected.
We apologize for any inconvenience caused and appreciate your patience as we work diligently to address the situation. Further updates will be shared as soon as they become available.
Dec 10, 20:11 UTC
Update - During our investigation, we identified that operations triggering node rotation, such as upgrades, resizes, forking and ad-hoc maintenance patches, may also be impacted. To prevent potential downtime, we recommend avoiding these operations until the issue is fully resolved.
We apologize for the inconvenience and appreciate your patience as we work to address the situation.
Dec 10, 19:22 UTC
Investigating - Our Engineering team is investigating an issue causing Managed Database clusters to take longer than usual to be created. Our team is currently assessing the root cause and working to resolve the issue as quickly as possible.
Existing database clusters are not affected, and all other services are operating normally.
We apologize for any inconvenience this may cause and will share an update as soon as we have more information.
© Joanne Joo for Rest of World
© Joanne Joo for Rest of World
Dec 6, 21:00 UTC
Completed - The scheduled maintenance has been completed.
Dec 6, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 16:50 UTC
Scheduled - Start: 2024-12-06 19:00 UTC
End: 2024-12-06 21:00 UTC
Our Networking team has identified a faulty redundant networking component in our NYC3 region, and are proceeding with emergency replacement during the above window today to ensure redundancy and networking availability in the region.
Expected impact:
As the component under maintenance is part of a redundant group, we do not expect any impact on customer traffic or resources due to this maintenance.
We apologize for the short notice with this maintenance event, and thank you for your understanding. If you have any questions related to this event, please create a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket
Dec 6, 18:38 UTC
Resolved - Our Engineering team identified an issue affecting App Platform deployments across all regions. The deploy-on-push functionality may not have triggered new builds between 15:45 and 18:15 UTC.
A fix has been implemented, and as of 18:15 UTC, deployments have been functioning successfully. If you continue to experience problems, please open a ticket with our support team. . We apologize for any inconvenience.
Dec 6, 00:50 UTC
Resolved - Our Engineering has confirmed full resolution of the issue. Users should now be able to manage their Reserved IPs via the Cloud Panel without issue.
If you continue to experience any issues, please open a support ticket from within your account. Thank you.
Dec 6, 00:16 UTC
Monitoring - Our Engineering team has deployed a fix for the issue with managing Reserved IPs via the Cloud Panel. Users should now be able to view the Reserved IPs page in their account.
We are currently monitoring the situation and will post an update as soon as the issue is fully resolved.
Dec 5, 23:59 UTC
Investigating - Our Engineering team is investigating an issue with managing Reserved IPs in the Cloud Panel. During this time, users may experience an error message when trying to view their Reserved IPs page at https://cloud.digitalocean.com/networking/reserved_ips. Managing Reserved IPs via the API should still be functioning.
We apologize for the inconvenience and will share an update once we have more information.
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© Tim Lopez for Rest of World
Nov 29, 05:35 UTC
Resolved - Our Engineering team has confirmed the full resolution of this issue. If you continue to experience problems, please open a ticket with our support team. Thank you for being so patient, and we apologize for any inconvenience.
Nov 29, 04:24 UTC
Monitoring - Our domain registrar has taken action and the digitaloceanspaces.com domain is now recovering. We have verified the domain is resolving and are seeing error rates dropping for all impacted services. Users should begin seeing services returning to normal operation.
Our Engineering teams are monitoring the situation to ensure complete recovery and we will post a final update soon.
Nov 29, 03:47 UTC
Update - Our Engineering team has identified additional downstream services seeing elevated failure rates and broken functionality. At this time, the following services are impacted:
- Spaces object accessibility in all regions with objects hosted under digitaloceanspaces.com.
- Requests to create, push, or pull to/from Container Registries
- Backups for the Mongo Managed Databases product are not successfully uploading, so users attempting to use those backups will see errors.
- Creates and resizes for Load Balancers in all regions
- New builds for App Platform in all regions
- Create or updating Functions in all regions
We are in active contact with our vendor to resolve this as quickly as possible. Any DNS record under digitaloceanspaces.com will continue to fail until this incident is resolved.
We will continue to provide updates as we have new information.
Nov 29, 03:36 UTC
Update - Our Engineering team has identified additional downstream services seeing elevated failure rates and broken functionality. At this time, the following services are impacted:
- Spaces object accessibility in all regions with objects hosted under digitaloceanspaces.com.
- Requests to create, push, or pull to/from Container Registries
- Backups for the Mongo Managed Databases product are not successfully uploading, so users attempting to use those backups will see errors.
- Creates and resizes for Load Balancers in all regions
- New builds for the App Platform in all regions
We are in active contact with our vendor to resolve this as quickly as possible. Any DNS record under digitaloceanspaces.com will continue to fail until this incident is resolved.
We will continue to provide updates as we have new information.
Nov 29, 03:04 UTC
Update - Spaces accessibility in all regions continues to be impacted and users will experience errors when attempting to interact with objects hosted under digitaloceanspaces.com. Container Registries are also impacted and users will experience errors when attempting to create, push, or pull containers. Backups for the Mongo Managed Databases product are also not successfully uploading, so users attempting to use those backups will see errors.
We are in active contact with our vendor to resolve this as quickly as possible. Any DNS record under digitaloceanspaces.com will continue to fail until this incident is resolved.
We will continue to provide updates as we have new information.
Nov 29, 02:38 UTC
Update - Spaces accessibility in all regions continues to be impacted and users will experience errors when attempting to interact with objects hosted under digitaloceanspaces.com. Backups for the Mongo Managed Databases product are also not successfully uploading, so users attempting to use those backups will see errors.
We have engaged with our upstream vendor to resolve this incident as quickly as possible and are awaiting a further update. Any DNS record under digitaloceanspaces.com will continue to fail until this incident is resolved.
We understand these are critical issues for our customers and are working as quickly as possible to resolve this.
Nov 29, 01:50 UTC
Update - Our Engineering team has successfully deployed a solution to bring the Cloud Control Panel back online. Please refresh the page a few times to clear your cache.
However, we are still experiencing issues with Spaces. We are engaging with our upstream vendor to resolve this incident as quickly as possible. Any DNS record under digitaloceanspaces.com will continue to fail until this incident is resolved. We understand this is a critical issue for our customers and are working as quickly as possible to resolve this.
Nov 29, 01:31 UTC
Identified - Our Engineering team has identified this as a domain registrar issue for the entire digitaloceanspaces.com domain. We are engaging with our upstream vendor to resolve this incident as quickly as possible. Any DNS record under digitaloceanspaces.com will continue to fail until this incident is resolved. We understand this is a critical issue for our customers.
Our Cloud Control Panel is dependent on our Spaces product and is also experiencing an outage due to this issue.
Due to the Cloud Control Panel being down, if users need to submit a support ticket, they may do so here: https://www.digitalocean.com/company/contact/support
Nov 29, 01:10 UTC
Update - Our Engineering team is continuing to investigate this issue and all possible paths to remediation, as well as confirm if this issue is related to an upstream provider outage. We understand this is a critical issue for our customers.
Due to the Cloud Control Panel being down, if users need to submit a support ticket, they may do so here: https://www.digitalocean.com/company/contact/support
Nov 29, 00:34 UTC
Update - We are continuing to investigate this issue.
Nov 29, 00:21 UTC
Investigating - Our Engineering team is currently investigating an issue affecting portions of the Cloud Panel across all regions. Additionally, some Space Buckets may be inaccessible via the CDN. Users may experience difficulties accessing the cloud control panel, encounter DNS-related problems, or face interruptions when managing or accessing Spaces and Spaces CDN through.
We apologize for the inconvenience and will share an update once we have more information.
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