Nov 18, 21:42 UTC
Resolved - Our Engineering team has confirmed that the issues with Authoritative DNS resolution across multiple regions has been fully resolved. DNS queries should now be resolving normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Nov 16, 22:52 UTC
Update - We are continuing to monitor our Authoritative DNS Service and have seen improvements since implementing the fix. The engineering team is waiting for full confirmation that the issue is corrected before we resolve this incident completely.

If you are facing any issues with our Authoritative DNS Service, please reach out to our support team.

Nov 15, 22:05 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issues with Authoritative DNS Resolution across multiple regions and is currently monitoring the situation.

We will continue to monitor this at our end and will share an update once the problem is resolved completely.

Nov 15, 11:12 UTC
Identified - Our Engineering team has identified the cause of the issue impacting Authoritative DNS Resolution across multiple regions and is actively working on a fix. We will post an update as soon as we have more information.

Nov 15, 08:33 UTC
Update - We are actively investigating the ongoing issues with Authoritative DNS Resolution across multiple regions.

We have engaged multiple teams to investigate the issue, and we apologize for the continued inconvenience. We will provide additional updates as soon as more information becomes available.

Nov 15, 04:03 UTC
Investigating - Our Engineering team is investigating an issue with intermittent failures and increased latency in DNS resolution across multiple regions.

During this time, users may experience issues with DNS resolution, or see errors returned when querying DNS records which are hosted on the DigitalOcean authoritative DNS infrastructure.

We apologize for the inconvenience and will share an update once we have more information.

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Nov 13, 20:44 UTC
Resolved - From 19:06 - 19:14 UTC, our Engineering team observed an issue impacting Authoritative DNS Resolution globally. During this time, users might have experienced latency or resolution issues while querying DNS records hosted on our authoritative DNS infrastructure.

The Engineering team swiftly identified and resolved the issue, and as of 19:14 UTC, all DNS queries should now be resolving normally.

We apologize for the inconvenience and if you are still experiencing issues or have any additional questions, please open a support ticket from within your account.

Nov 13, 13:43 UTC
Completed - The AMS3 Power Maintenance which was previously scheduled at 2024-11-14 20:00 UTC has been cancelled. We will notify you via email and a new maintenance post on status.digitalocean.com with the updated date and timings for this maintenance.

We apologize for any inconvenience and thank you for your understanding.

If you have questions or concerns about this maintenance, please reach out to us by opening up a ticket on your account.

Nov 12, 13:48 UTC
Scheduled - Start: 2024-11-14 20:00 UTC
End: 2024-11-15 06:00 UTC

Hello,

During the above window, our Engineering team will be performing maintenance on redundant upstream electrical systems in order to improve reliability in our AMS3 region.

Expected Impact:

Power systems are redundant and we don’t expect to see any downtime, however, in the very unlikely situation that we lose power to both supplies, users may experience disruption with the following services or for a brief period:

Networking
Backups
Snapshots
Droplet create & restore operations

We will endeavor to keep any downtime to a minimum for the duration of the change.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean

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Nov 12, 22:06 UTC
Resolved - From 20:03 - 20:08 UTC, our Engineering team observed an issue with internal DigitalOcean network connectivity in the NYC3 region. During this time, users might have experienced errors for control plane operations for services in NYC3, such as creating and deleting services, or issuing updates to existing services for products like App Platform Apps, DOKS & Managed Databases.

The incident did not impact public or private network connectivity for customer services.

We apologize for the inconvenience and if you are still experiencing issues or have any additional questions, please open a support ticket from within your account.

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Nov 13, 11:10 UTC
Completed - The SFO3 Network Maintenance which was previously scheduled at 2024-11-13 10:00 UTC has been cancelled. We will notify you via email and a new maintenance post on status.digitalocean.com with the updated date and timings for this maintenance.

We apologize for any inconvenience and thank you for your understanding.

If you have questions or concerns about this maintenance, please reach out to us by opening up a ticket on your account.

Nov 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 11, 10:20 UTC
Scheduled - Start: 2024-11-13 10:00 UTC
End: 2024-11-13 14:00 UTC

During the above window, our Networking team will be performing maintenance on core switches in our SFO3 datacenter as part of network upgrades.

Expected Impact:

These upgrades are designed and tested to be seamless, and we do not expect any impact to customer traffic due to this maintenance. Should an unexpected issue arise, a possible outcome would be temporary loss of connectivity or increased latency for a brief period of time. We will endeavor to keep any such impact to a minimum.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

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Nov 6, 19:49 UTC
Completed - Hello,

The AMS3 Power Maintenance which was previously scheduled at 2024-11-07 20:00 UTC has been cancelled. We will notify you via email and a new maintenance post on status.digitalocean.com with the updated date and timings for this maintenance.

We apologize for any inconvenience and thank you for your understanding. You may find the initial maintenance notice along with a description of any expected impact related to this work included at the bottom of this message.

If you have questions or concerns about this maintenance, please reach out to us by opening up a ticket on your account.

Thank you,

---BEGIN INITIAL MAINTENANCE NOTICE---

Start: 2024-11-07 20:00 UTC
End: 2024-11-08 06:00 UTC


Hello,

During the above window, our Engineering team will be performing maintenance on redundant upstream electrical systems in order to improve reliability in our AMS3 region.

Expected Impact:

We don’t expect to see any downtime as the power to hypervisors is redundant. In a highly unlikely situation, where we lose power to both the supplies, the Droplet(s) listed below may experience downtime for a brief period. We will endeavor to keep this to a minimum for the duration of the change.


If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket


Thank you,
Team DigitalOcean

Nov 5, 12:53 UTC
Scheduled - Start: 2024-11-07 20:00 UTC
End: 2024-11-08 06:00 UTC

Hello,

During the above window, our Engineering team will be performing maintenance on redundant upstream electrical systems in order to improve reliability in our AMS3 region.

Expected Impact:

We don’t expect to see any downtime as the power to hypervisors is redundant. In a highly unlikely situation, where we lose power to both the supplies, the Droplet(s) listed below may experience downtime for a brief period. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean

Nov 6, 18:10 UTC
Completed - The scheduled maintenance has been completed.

Nov 6, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 4, 22:20 UTC
Scheduled - Start: 2024-11-06 09:00 UTC
End: 2024-11-07 22:00 UTC


During the above window, our Engineering team will be performing maintenance on principal infrastructure in order to improve reliability of DigitalOcean services.

Expected Impact:

During the maintenance window, users may experience increased latency for platform management operations, including:

Cloud Control Panel and API operations
Event processing
Droplet creates, resizes, rebuilds, and power events
Managed Kubernetes reconciliation and scaling
Load Balancer operations
Container Registry operations
App Platform operations
Managed Database creation and scaling

We do not expect any impact to customer traffic due to this maintenance. In the event that an unexpected issue should arise, users may experience errors with creating new resources such as Droplets, Load Balancers, Managed Kubernetes clusters, and Managed Databases. We will endeavor to keep any such impact to a minimum.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

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