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Droplet Creation

Oct 25, 22:03 UTC
Resolved - Our Engineering team identified an issue with new Droplet creates and rebuilds using Ubuntu 24.10 based Snapshot and Backup Images. From Oct 10 13:33 to Oct 25 19:58 UTC, users may have experienced issues while creating new Droplets using Ubuntu 24.10 based Snapshots and Backup Images in all of our regions.

We have disabled new Droplet creates and rebuilds using Ubuntu 24.10 based Image until new image has been published. Users who are still running Ubuntu 24.10 based Droplets should create offline Snapshots.

We apologize for the inconvenience. If you continue to experience any issues, please open a support ticket from within your account.

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Core Network Maintenance

Oct 29, 14:00 UTC
Completed - The scheduled maintenance has been completed.

Oct 29, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 23, 19:21 UTC
Scheduled - Start Time: Tuesday, Oct 29, 2024 at 13:00 UTC
End Time: Tuesday, Oct 29, 2024 at 14:00 UTC

During the above window, our Engineering team will perform maintenance on the authoritative DNS infrastructure in order to improve reliability of the service. During this operation, the IPv4 and IPv6 addresses of “ns1.digitalocean.com” will change. Customers do NOT need to take any action in preparation for this update.

Expected Impact:

This update is designed to be seamless and we do not expect any impact to DNS queries made to customer domains hosted by DigitalOcean as a result of this maintenance.

If an unexpected issue arises, resolution of some records in zones hosted with DigitalOcean may experience increased latency or a brief disruption. We will endeavor to keep any such impact to a minimum.

If you have any questions or concerns regarding this maintenance, please reach out to us by opening up a ticket on your account via https://cloudsupport.digitalocean.com/s/.

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Spaces Bucket/DOCR Creates and App Platform Deployments

Oct 23, 22:00 UTC
Resolved - From 20:10 - 21:24 UTC, we experienced an issue affecting the creation of Spaces Buckets across all regions, both through the Cloud Control Panel and the API. During this period, users may also have experienced errors in DOCR registry creations and App Platform application creations and deployments.

Our Engineering team was able to take quick action to mitigate the impact and resolve the issue. All services are now functioning as expected. Thank you for your patience, and we apologize for any inconvenience.

If you continue to experience any issues, please open a Support ticket for further analysis.

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NYC1 Snapshot Transfers

Oct 22, 01:01 UTC
Resolved - Our Engineering team identified an issue with NYC1 Snapshot Image Transfers. From Oct 17, 15:09 to Oct 21, 23:08 UTC, users may have experienced issues with transferring images to NYC1 region.

A fix was deployed at Oct 21, 23:08 UTC by our Engineering team and all the pending image transfer events were settled. Users should now be able to transfer Snapshot images to NYC1.

We apologize for the inconvenience. If you continue to experience any issues, please open a support ticket from within your account.

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Intermittent Snapshot and Custom Image Uploads in LON1

Oct 17, 06:01 UTC
Resolved - From 04:28 - 05:13 UTC, our Engineering team observed an intermittent issue with uploading Custom Images in LON1 region. During this time, users might have experienced an issue with uploading Custom Images and few Snapshot create failures.

Swift action was taken by our Engineering team to restore full functionality, and now everything is operating normally.

We apologize for any inconvenience this may have caused. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.

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Creating MongoDB Managed Databases

Oct 15, 23:25 UTC
Resolved - After investigation, our Engineering team was able to determine that an internal-only issue was impacting MongoDB creation for DigitalOcean employees.

No customer impact occurred during the course of this incident.

We apologize for any confusion. If you are seeing any issues, please out to Support from within your account.

Oct 15, 22:54 UTC
Investigating - Our Engineering team is investigating an issue with MongoDB Managed Databases. At this time, users may experience errors while attempting to create MongoDB clusters in all regions.

We apologize for the inconvenience and will provide another update as soon as possible.

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Spaces Page in Control Panel

Oct 15, 18:44 UTC
Resolved - Our Engineering team has confirmed resolution of the issue impacting display of Spaces page in Cloud control panel.

From 17:35 UTC to 18:00 UTC, users were experiencing errors when accessing Spaces page in the Cloud Control Panel.

We apologize for the inconvenience. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.

Oct 15, 18:25 UTC
Monitoring - Our Engineering team has successfully deployed a fix for the display issue with Spaces Object Storage in the Cloud control panel. Some users may have experienced 400 errors or difficulties accessing the page when using Spaces through the Cloud Control Panel.

We are currently monitoring the situation and will post an update as soon as the issue is fully resolved.

Oct 15, 17:56 UTC
Identified - Our Engineering team has identified a display issues with Spaces Object Storage in the Cloud control panel and a fix is currently being deployed. During this time, some users may see 400 errors or be unable to access the page when accessing Spaces through the Cloud Control Panel.

We apologize for the inconvenience and will share an update once the fix has finished deploying.

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