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Sep 25, 11:07 UTC
Completed - The scheduled maintenance has been completed.
Sep 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:52 UTC
Scheduled - Start: 2024-09-25 08:00 UTC
End: 2024-09-25 12:00 UTC
During the above window, our Networking team will be performing maintenance on core switches in our SFO3 datacenter as part of network upgrades.
Expected Impact:
These upgrades are designed and tested to be seamless, and we do not expect any impact to customer traffic due to this maintenance. Should an unexpected issue arise, a possible outcome would be temporary loss of connectivity for impacted Droplets. We will endeavor to keep any such impact to a minimum.
If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket
Thank you,
Team DigitalOcean
Sep 24, 15:30 UTC
Completed - Our Engineering team has run into some operations that didn't complete within this maintenance. No user impact has occurred as a result of those operations.
We will be rescheduling this maintenance window to Oct 3rd 12.30 UTC via a new maintenance post.
Sep 24, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 13:24 UTC
Scheduled - Start: 2024-09-24 12:30 UTC
End: 2024-09-24 15:30 UTC
During the above window, our Networking team will be making changes to our core networking infrastructure to improve performance and scalability in the BLR1 region.
Expected Impact:
These upgrades are designed and tested to be seamless and we do not expect any impact on customer traffic due to this maintenance. Should an unexpected issue arise, a possible outcome would be a temporary loss of connectivity for impacted Droplets. Any impact would also extend to Droplet-dependent services in the BLR1 region such as Managed Databases, Load Balancers, App Platform, and Managed Kubernetes. We will endeavor to keep any such impact to a minimum.
If you have any questions or concerns regarding this maintenance, please reach out to us by opening up a ticket on your account via https://cloudsupport.digitalocean.com/s/createticket/.
Sep 22, 11:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:47 UTC
Scheduled - Start: 2024-09-22 08:00 UTC
End: 2024-09-22 11:00 UTC
During the above maintenance window, there will be maintenance performed on our ticketing system.
Expected Impact:
During the course of the maintenance, users will be unable to use our Live Agent/Chat system. Users can still submit support tickets, update existing tickets, or receive replies to existing tickets.
As soon as the vendor maintenance has completed, the chat functionality should work as expected.
We appreciate your patience throughout this process. If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket
Sep 19, 22:48 UTC
Resolved - Our Engineering team has confirmed the full resolution of this incident.
From 20:14 to 22:03 UTC, users may have experienced errors when connecting to their Apps or with their Apps connecting to other services, as well as delays in deploying Apps. Users should now be able to connect to their Apps normally, and any delayed deployments should complete successfully.
If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel.
Sep 19, 22:22 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the App Platform connectivity and deployment issues in all regions. Users should now be able to connect to and deploy Apps as normal. Our team is monitoring the situation, and we will post an update as soon as the issue is fully resolved.
Sep 19, 22:03 UTC
Identified - Our Engineering teams have identified the cause of connectivity and deploy issues in App Platform.
Our teams are actively deploying a fix across all regions, however, users may still experience connection and deployment errors with Apps until that process is complete. We will continue to post updates as we have more information. Thank you for your patience.
Sep 19, 21:53 UTC
Update - Our Engineering teams continue to investigate the issue impacting App Platform. At this time, our teams believe that Apps in all regions may be impacted by connectivity issues, as well as users seeing delays in Apps deployments.
We have engaged multiple teams to investigate the issue, and we apologize for the continued inconvenience. We will share more updates as soon as we have more information.
Sep 19, 21:24 UTC
Update - Our Engineering team is seeing App connectivity improvement in NYC, although we have confirmed that the LON region is affected as well.
Our team is actively working to identify and fix the issue impacting connectivity for TOR and LON Apps, and we will post an update as soon as we have more information.
Sep 19, 21:07 UTC
Investigating - Our Engineering team is currently investigating an issue potentially impacting DigitalOcean services.
At this time, we're seeing reports of App Platform Apps unable to connect to other DigitalOcean resources, such as Spaces buckets and Managed Databases. Users may see connection errors or be unable to access Apps correctly.
We are working to understand the issue that is occurring, as well as what services and regions are impacted. We will provide another update as soon as we have further information.
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Sep 19, 01:35 UTC
Resolved - From 21:35 to 00:45 UTC, users may have experienced networking connectivity issues in our SGP1 region, which impacted a subset of DigitalOcean services.
Our Engineering team has confirmed the full resolution of the issue. Users should be able to access all resources as normal.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Sep 19, 01:00 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue with networking in our SGP1 region, which impacted a subset of DigitalOcean services.
Users should be able to access all resources correctly at this time.
We are currently monitoring the situation and will post an update as soon as we confirm the issue is fully resolved.
Sep 19, 00:35 UTC
Identified - Our Engineering team has identified the cause of impacting networking connectivity issues with DigitalOcean services including Droplets, Managed Kubernetes and App Platform in the SGP1 region and is actively working on a fix. Once we have additional information, we will share another update.
Sep 18, 23:10 UTC
Investigating - As of 21:35 UTC, our Engineering team is investigating reports of networking connectivity issues in our SGP1 region. Users may experience issues with DigitalOcean services including Droplets, Managed Kubernetes and App Platform. We will share an update once we have further information.
Sep 18, 20:27 UTC
Resolved - From 14:15 to 17:53 UTC, users may have experienced delays for App Platform deployments, as well as latency and errors when fetching Spaces endpoint information and toggling the CDN for a Spaces Bucket, due to an upstream provider issue.
Our Engineering team has confirmed the full resolution of the issue with the upstream provider. Users should now be able to deploy to App Platform and manage their Spaces Buckets as normal.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Sep 18, 18:02 UTC
Monitoring - Our Engineering team continues to monitor the ongoing issue with the upstream provider impacting DigitalOcean Spaces and App Platform services.
Improvements are being seen with lower error rates and latency for App Platform deployments as well as for fetching Spaces endpoints and toggling the CDN for a Spaces Bucket.
We apologize for the inconvenience and will share further updates in the due course.
Sep 18, 15:30 UTC
Update - Our Engineering team has identified that the ongoing issue with the upstream provider is also impacting DigitalOcean Spaces. During this time users may experience errors or delays when attempting to fetch the endpoints for a Spaces Buckets, or when enabling/disabling the CDN for a particular bucket.
We apologize for the inconvenience and will share an update when we have additional information.
Sep 18, 15:02 UTC
Investigating - Our Engineering team is aware of an upstream provider issue that is causing impact to some DigitalOcean services. More details are being gathered.
At this time, users may experience delayed App Platform deployments.
We apologize for the inconvenience and will provide another update as soon as possible.
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© Ruwangi Amarasinghe for Rest of World
© Eva Redamonti for Rest of World
Sep 18, 23:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:59 UTC
Scheduled - The Infrastructure Maintenance in NYC2 which was previously scheduled to start on 2024-09-09 at 21:00 UTC has been rescheduled to the following window:
Start: 2024-09-18 21:00 UTC
End: 2024-09-18 23:00 UTC
During the above window, our Networking team will be performing maintenance on the management network firewalls in the NYC2 region.
Expected Impact:
During the maintenance period, users may experience delays of up to 10 minutes with Event Processing on Droplets and Droplet-based services in NYC2. We will endeavor to keep this to a minimum for the duration of the change.
If you have any questions or concerns regarding this maintenance, please reach out to us by opening up a ticket on your account via https://cloudsupport.digitalocean.com/s/createticket/
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