© Emily Scherer for Rest of World
Aug 26, 10:40 UTC
Resolved - Our Engineering team has confirmed that the issue impacting our Droplet-based services in the NYC1 region has been completely mitigated. Users should no longer see issues with their Droplets and Droplet-related services.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Aug 26, 09:36 UTC
Monitoring - As of 09:30 UTC, our Engineering team has identified the cause of the issue impacting our Droplet-based services in the NYC1 region and applied a fix. The impact has started to mitigate and users should be able to connect to their Droplets and also start to see events getting processed successfully.
We're now monitoring the fix for stability and will post an update once we are confident it is successful.
Aug 26, 08:13 UTC
Investigating - As of 01:00 UTC, our Engineering team is currently investigating reports of an issue with our Droplet-based services in the NYC1 region.
At this time, users may experience issues reaching their Droplet via network requests and also see errors or stuck events when attempting Droplet actions such as power cycles, resizes, rebuilds, etc. Our team is working to mitigate the issue.
We realize how impacting this is and will provide an update as soon as possible. Thank you for your patience.
© Photography by Showkat Nanda for Rest of World
This is a quality-focussed release for the 1.24.x series meant to provide a good product to people blocked on PHP 7.4, while we will increase the requirements to PHP 8.1+ from the next 1.25.x series.
A few highlights ✨:
This release has been made by @Alkarex, @ColonelMoutarde, @den13501, @hkcomori, @math-GH
and newcomers @dservian, @crisukbot, @TomW1605
Full changelog:
Login
OR Boolean search expressions #6672Last-Modified when content is not modified #6723cli/db-backup.php #6593
© Marco Langari/AFP/Getty Images
Aug 22, 22:43 UTC
Resolved - From 17:18 UTC until 17:58 UTC, users may have experienced issues when attempting to access Spaces in the NYC3 region.
Our Engineering team has confirmed full resolution of the issue, and users should now be able to access Spaces normally.
Thank you for your patience. If you continue to experience any problems, please open a ticket with our support team for further review.
Aug 22, 22:11 UTC
Monitoring - Our Engineering team has confirmed the mitigations put in place have resolved the impact to Spaces availability in NYC3. We are currently monitoring the situation and will post an update as soon as the issue is fully resolved.
Aug 22, 18:13 UTC
Update - Our Engineering team is continuing to investigate this issue, but has taken action to mitigate the impact. Spaces API availability has returned to pre-incident levels and users' requests should succeed at this time.
We will post an update once we have further information.
Aug 22, 17:55 UTC
Investigating - Our Engineering team is investigating an issue with Spaces availability in the NYC3 region. During this time users may encounter errors when accessing Spaces objects or managing existing buckets in the NYC3 region.
We apologize for the inconvenience and will share an update once we have more information.
Aug 22, 15:04 UTC
Resolved - From 10:30 to 11:35 UTC, our Engineering team observed an issue with Container Registry and App Platform builds in the AMS3 and FRA1 regions.
During this time, users may have experienced delays while building their Apps and could have potentially experienced timeout errors in builds as a result. Additionally, a subset of customers may have experienced latency while interacting with the Container Registries.
Our Engineering team found that a backing component of the Container Registry was experiencing high memory usage. They were able to remediate that component at 11:35 UTC, which resolved the issue.
We apologize for the inconvenience. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.
© Emily Scherer for Rest of World/TikTok
© Romain Gaillard/REA/Redux
© Ruwangi Amarasinghe for Rest of World
© Photography by Almaas Masood for Rest of World
Aug 18, 05:00 UTC
Completed - The scheduled maintenance has been completed.
Aug 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 02:08 UTC
Scheduled - During the above maintenance window, there will be maintenance performed on our ticketing system.
Expected Impact:
During the course of the maintenance, users will be unable to submit support tickets, update existing tickets, or receive replies to existing tickets. Users will also be unable to log into https://cloudsupport.digitalocean.com/s/ or open the Support Portal from within the Cloud Control Panel.
Any tickets submitted during the maintenance via alternate methods (such as replying to an email chain or via our webform) will be saved and entered into our ticketing system at the completion of the maintenance.
Our Support Team will also be impacted by this maintenance and will be unable to enter the ticketing system to receive any tickets or reply to existing tickets. As soon as the vendor maintenance has completed, our team will address all support queries as quickly as possible.
We appreciate your patience throughout this process.
Aug 15, 11:48 UTC
Resolved - As of 10:45 UTC, our engineering team has resolved the issue with networking in SFO2 and SFO3 regions, and networking in the regions should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Aug 15, 11:21 UTC
Monitoring - Our Engineering team has identified the cause of the issue with networking in SFO2 and SFO3 regions, and has implemented a fix. We are currently monitoring the situation and will post an update as soon as the issue is fully resolved.
Aug 15, 10:02 UTC
Investigating - As of 08:00 UTC, our Engineering team is currently investigating an issue impacting networking in SFO2 and SFO3 regions. Users may experience network connectivity loss to Droplets and Droplet-based services, like Managed Kubernetes and Database Clusters.
We apologize for the inconvenience and will share an update once we have more information.
Aug 15, 05:40 UTC
Resolved - Our Engineering team has resolved the issue with Droplet creates and Snapshots. As of 05:30 UTC, users should be able to create Droplets, Snapshots and process events. Droplet backed services should also be operating normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Aug 15, 05:11 UTC
Monitoring - Our Engineering team has identified the cause of the issue with Droplet creates and Snapshots, and has implemented a fix. We are currently monitoring the situation and will post an update as soon as the issue is fully resolved.
Aug 15, 04:47 UTC
Update - Our Engineering team is continuing to investigate the issue with Droplet creates and Snapshots. A subset of users may also encounter errors with creating Droplet based products such as Managed Databases, Load Balancers, Managed Kubernetes in TOR1 region
We will post another update once we have more information.
Aug 15, 04:29 UTC
Investigating - As of 02:11 UTC, our Engineering team is investigating an issue with creation failure of Droplet and Snapshots in TOR1 region. Users may experience errors when rebuilding or restoring Droplets and Snapshots. Creating Droplets from Snapshots is also affected.
We apologize for the inconvenience and will share an update once we have more information.
