Hello! Anyone who uses Woocommerce, have you experienced the Square plugin for payment methods randomly disconnecting?

It’s becoming a problem for our small business. We have a web company that is supposed to maintain the site but our customers end up being the ones to alert us and catch when our website checkout page doesn’t have any payment methods. I then have to go in manually to reconnect Square. There seems to be zero timing consistency, the web company told us that it might be a 90 day issue when plugins update or it could be a reset on the 2nd of each month?

If anyone has found a fix for this, I’d love to let them know so that we can have a functioning website 24/7. It’s hard to tell if they are just pulling us along and giving excuses or if this is really a bug within Wordpress that others are experiencing too. Thank you!