I’ve been looking at Dynamics 365 Business Central and it feels like the partner matters almost as much as the software itself.

Licensing is one thing, but implementation, data migration, reporting, training and process fit seem to be where projects either work or become a mess. I came across Infinity Group while looking at UK Business Central providers, and they seem more focused on implementation and support than just selling licences.

For people who have gone through an ERP rollout, what did you wish you checked before choosing your partner?