Coming to this subreddit to vent my frustration at Brixly.uk's hosting services and their shoddy support team who just don't give a single F about their customers or the service they provide.

Been a reseller customer using Brixly's services now for just over 2 years, always paid upfront for the hosting each year and the service throughout has been abysmal. We use Direct Admin for our hosting and over the past week or two since they had their major data centre outage the performance of my clients sites is now non existant causing us major problems.

I've opened a ticket to raise about the major performance issues we are getting on the reseller server we have been put onto to then get a response saying 'They cannot see any issues with the server', my response to them was to look further into it, after submitting multiple screenshots of client sites getting 503 service unavailable errors and being completely inaccessible they finally changed the status of the ticket to a P2 and now have their internal technical team supposidely looking further into the issue. (which are no help either)

It's now been a day since i've had a response and still no further forward, client sites are down, performance is non existant and I have now just lost 2 clients due to them complaining about performance, we are now trying to drastically migrate clients sites and services over to our package at Krystal but due to Direct Admin being slow and the sites barely even loading this is being a big struggle for us and taking much longer than it should.

Before anyone mentions about using another host, we are in the middle of migrating over to Krystal which I honestly can't praise their services and support more, they have been amazing and the performance difference after we migrate the site is night and day.

Considering using Brixly? Then don't, they are owned by Enix Ltd who do not give a single toss about any of their customers, they buy out good companies and then completely trash them. Had similar experience as well when we used Eco Web Hosting but they also trashed that hosting business as well.