For the last year my agency used multiple tools:
CRM, email marketing, funnels, scheduling, and automation.

The biggest issue was everything was disconnected. Leads slipped through the cracks and follow-ups were inconsistent.

I tested several platforms including:

• HubSpot
• Pipedrive
• Zoho CRM
• ActiveCampaign
• GoHighLevel

Most tools were good at one thing but weak in others.

HubSpot → great CRM but expensive
Pipedrive → simple but limited automation
Zoho → powerful but complicated

The one that surprised me was GoHighLevel because it combines CRM, funnels, automation, and SMS/email marketing in one platform.

I actually wrote a full comparison explaining the pros and cons of each CRM for agencies.

If anyone wants to check it out, the link is in my profile.