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Does your CRM actually integrate with WhatsApp properly, or is everyone just faking it?

✇posts from Frontend, drupal, Panama, reactjs, devops, selfhosted, webhosting, Wordpress, web_design, webdev, PHP, technology, ProgrammerHumor, CRM
By:/u/Cory_simon_986

Most of our customer conversations happen on WhatsApp. Email sits unread. WhatsApp gets answered in minutes.

Problem: none of it syncs to our CRM. Customer history lives in two places.

Every "WhatsApp integration" I've found either needs expensive API access, only sends messages one way, or just means manually copying conversations over.

For people using WhatsApp with customers, how are you handling this?

Actually syncing somehow? Manually logging everything? Just living with the mess?

What's working in practice, not just in sales demos?

submitted by /u/Cory_simon_986 to r/CRM
[link] [comments]
↗️

Does your CRM actually integrate with WhatsApp properly, or is everyone just faking it?

✇CRM - Customer Relationship Managment
By:/u/Cory_simon_986

Most of our customer conversations happen on WhatsApp. Email sits unread. WhatsApp gets answered in minutes.

Problem: none of it syncs to our CRM. Customer history lives in two places.

Every "WhatsApp integration" I've found either needs expensive API access, only sends messages one way, or just means manually copying conversations over.

For people using WhatsApp with customers, how are you handling this?

Actually syncing somehow? Manually logging everything? Just living with the mess?

What's working in practice, not just in sales demos?

submitted by /u/Cory_simon_986
[link] [comments]
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