May 20, 13:03 UTC
Resolved - Between 06:35 UTC & 12:36 UTC today, our engineering team identified an issue impacting the Cloud Firewall. During this period, users might have encountered issues while updating their firewall rules.

Our team has taken appropriate measures to address the issue. We can confirm that service has been restored and is now functioning normally.

We regret the inconvenience caused and appreciate your patience and understanding. However, if you continue to experience any issues, please create a support ticket for further analysis.

May 20, 12:43 UTC
Monitoring - Our engineering team has implemented a fix that affected the Cloud Firewall rules. Users should now be able to update their firewalls successfully.

We are actively monitoring the situation to ensure overall stability. We appreciate your patience and will provide an update once the issue is fully confirmed as resolved.

May 20, 12:08 UTC
Identified - Our engineering team identified an issue impacting Cloud Firewall Product. During this time, users may notice HTTP 500 errors when updating firewalls.

We apologize for the inconvenience and will share an update once more information is available.

May 20, 07:48 UTC
Resolved - Our Engineering team has verified that the issue causing incorrect Cloud Firewall rules to display on the cloud panel is fully resolved. The user interface continues to function as expected, and all systems have returned to normal operating conditions.

If you continue to experience problems, please open a ticket with our support team. Thank you for your patience throughout this incident.

May 20, 07:15 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue causing incorrect Cloud Firewall rules to display on the cloud panel. At this time, the user interface is functioning as expected, and we are actively monitoring the situation to ensure continued stability.

We will provide a final update once we have verified that the issue is fully resolved.

May 20, 05:35 UTC
Investigating - We are currently investigating an issue with incorrect Cloud Firewall rules appearing on the cloud panel. Our engineering team is aware of the situation and actively working to identify the root cause. Since this is a user interface issue, users should not experience any problems with other services or networking.

We apologize for the inconvenience and appreciate your patience. We will continue to provide updates as we learn more.