May 8, 21:54 UTC
Resolved - The upstream outage with Let's Encrypt has been resolved. Customers should now be able to issue Let's Encrypt certificates for Spaces, Load Balancers, and App Platform Custom Domains. Our Engineering team has also confirmed that stuck or delayed actions with Mongo, Advanced PG, and Advanced MySQL databases should complete normally now.

We appreciate your patience. If you continue to experience any issues, please open a support ticket from within your account.

May 8, 20:46 UTC
Identified - Our Engineering team is aware of an upstream outage with Let's Encrypt (see https://letsencrypt.status.io/) which impacts the following services:

- Inability to create new Let's Encrypt certificates for Spaces, Load Balancers, and App Platform Custom Domains
- Stuck or delayed creates/forks/restores on Mongo, PG, and MySQL databases.

Please note that operations related to Managed Databases and App Platform Custom Domains will automatically retry and should complete successfully once the upstream outage is resolved.

We'll continue to monitor this situation and provide updates. We apologize for the inconvenience.

May 8, 19:59 UTC
Resolved - Our engineering team has resolved the issue with multiple services in NYC2 region, and all services should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience and thank you for your patience.

May 8, 19:53 UTC
Update - We are continuing to monitor for any further issues.

May 8, 19:21 UTC
Monitoring - Our Engineering team has identified the issue and implemented a fix to resolve the issues with multiple services, and is monitoring the situation. We will post an update as soon as the issue is fully resolved.

May 8, 18:01 UTC
Investigating - We are currently investigating an issue affecting multiple services in our NYC2 region. Our engineering team is aware of the situation and is working to identify the root cause and restore full connectivity as quickly as possible.

Users with resources in the NYC2 region may experience issues with Droplet connectivity, API requests, or other services.

We will provide additional updates as more information becomes available. We apologize for any inconvenience this may cause.