Jun 14, 22:06 UTC
Resolved - Our Engineering team has confirmed full resolution of the issue affecting Member and Modifier user's ability to create Droplets. These users should have no issues creating Droplets via the Cloud Control Panel and API.

Thank you for your patience while we worked to address the issue. If you are still facing issues, please open a ticket from within your Cloud Control Panel for further review.

Jun 14, 21:44 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue with Members and Modifier team users being unable to create Droplets.

Users should no longer experience issues with creating Droplets in the Cloud Control Panel and API.

We will continue to monitor the situation and post an update once this issue is fully resolved. Thank you for your patience.

Jun 14, 21:21 UTC
Identified - Our Engineering team has identified the cause of the issue with users creating Droplets in the Cloud Control Panel and API, and is actively working on a fix.

We will post an update as soon as additional information is available.

Jun 14, 20:38 UTC
Investigating - Our Engineering team is investigating an issue affecting Droplet creation in all regions for users with the Member or Modifier role. Users with these roles on team accounts may experience issues creating Droplets via the Cloud Control Panel and API.

We are actively working to identify the root cause and resolving the issue as quickly as possible. We apologize for the inconvenience and will provide an update as soon as we have more information.

Jun 14, 15:31 UTC
Resolved - Our Engineering team has confirmed the full resolution of the issue impacting the ticket creation via the Support Portal. Customers should now be able to create tickets from within the Cloud Panel here: https://cloudsupport.digitalocean.com/

We sincerely apologize and thank you for your patience as we worked through this issue with our vendor. In case of any questions or concerns, please open a ticket with our Support team.

Jun 14, 14:37 UTC
Investigating - Our Engineering team is investigating an issue with our Support Portal. During this time, users will be unable to access the Support Portal at https://cloudsupport.digitalocean.com/. We are aware of this issue and our Engineers are working with our vendor to resolve this.

As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support

Thank you for your patience. We will post an update as soon as further information becomes available.