Sep 26, 19:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 26, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 24, 16:08 UTC
Scheduled - Start: 2024-09-26 16:00 UTC
End: 2024-09-26 19:00 UTC

During the above window, we will be performing maintenance in our SYD1 region as part of network upgrades.

Expected Impact:

These upgrades are designed and tested to be seamless, and we expect minimal impact on customer traffic during the maintenance. There could be a brief disruption in inbound and outbound connectivity, lasting approximately 30 seconds, for the affected Droplets and Droplet-based services in the region. We will make every effort to minimize any such impact

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean

Sep 25, 11:07 UTC
Completed - The scheduled maintenance has been completed.

Sep 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 22, 08:52 UTC
Scheduled - Start: 2024-09-25 08:00 UTC
End: 2024-09-25 12:00 UTC

During the above window, our Networking team will be performing maintenance on core switches in our SFO3 datacenter as part of network upgrades.

Expected Impact:

These upgrades are designed and tested to be seamless, and we do not expect any impact to customer traffic due to this maintenance. Should an unexpected issue arise, a possible outcome would be temporary loss of connectivity for impacted Droplets. We will endeavor to keep any such impact to a minimum.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean

Sep 24, 15:30 UTC
Completed - Our Engineering team has run into some operations that didn't complete within this maintenance. No user impact has occurred as a result of those operations.

We will be rescheduling this maintenance window to Oct 3rd 12.30 UTC via a new maintenance post.

Sep 24, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 21, 13:24 UTC
Scheduled - Start: 2024-09-24 12:30 UTC
End: 2024-09-24 15:30 UTC

During the above window, our Networking team will be making changes to our core networking infrastructure to improve performance and scalability in the BLR1 region.

Expected Impact:

These upgrades are designed and tested to be seamless and we do not expect any impact on customer traffic due to this maintenance. Should an unexpected issue arise, a possible outcome would be a temporary loss of connectivity for impacted Droplets. Any impact would also extend to Droplet-dependent services in the BLR1 region such as Managed Databases, Load Balancers, App Platform, and Managed Kubernetes. We will endeavor to keep any such impact to a minimum.

If you have any questions or concerns regarding this maintenance, please reach out to us by opening up a ticket on your account via https://cloudsupport.digitalocean.com/s/createticket/.

Sep 22, 11:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 20, 06:47 UTC
Scheduled - Start: 2024-09-22 08:00 UTC
End: 2024-09-22 11:00 UTC

During the above maintenance window, there will be maintenance performed on our ticketing system.

Expected Impact:

During the course of the maintenance, users will be unable to use our Live Agent/Chat system. Users can still submit support tickets, update existing tickets, or receive replies to existing tickets.

As soon as the vendor maintenance has completed, the chat functionality should work as expected.

We appreciate your patience throughout this process. If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Sep 19, 22:48 UTC
Resolved - Our Engineering team has confirmed the full resolution of this incident.

From 20:14 to 22:03 UTC, users may have experienced errors when connecting to their Apps or with their Apps connecting to other services, as well as delays in deploying Apps. Users should now be able to connect to their Apps normally, and any delayed deployments should complete successfully.

If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel.

Sep 19, 22:22 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the App Platform connectivity and deployment issues in all regions. Users should now be able to connect to and deploy Apps as normal. Our team is monitoring the situation, and we will post an update as soon as the issue is fully resolved.

Sep 19, 22:03 UTC
Identified - Our Engineering teams have identified the cause of connectivity and deploy issues in App Platform.

Our teams are actively deploying a fix across all regions, however, users may still experience connection and deployment errors with Apps until that process is complete. We will continue to post updates as we have more information. Thank you for your patience.

Sep 19, 21:53 UTC
Update - Our Engineering teams continue to investigate the issue impacting App Platform. At this time, our teams believe that Apps in all regions may be impacted by connectivity issues, as well as users seeing delays in Apps deployments.

We have engaged multiple teams to investigate the issue, and we apologize for the continued inconvenience. We will share more updates as soon as we have more information.

Sep 19, 21:24 UTC
Update - Our Engineering team is seeing App connectivity improvement in NYC, although we have confirmed that the LON region is affected as well.

Our team is actively working to identify and fix the issue impacting connectivity for TOR and LON Apps, and we will post an update as soon as we have more information.

Sep 19, 21:07 UTC
Investigating - Our Engineering team is currently investigating an issue potentially impacting DigitalOcean services.

At this time, we're seeing reports of App Platform Apps unable to connect to other DigitalOcean resources, such as Spaces buckets and Managed Databases. Users may see connection errors or be unable to access Apps correctly.

We are working to understand the issue that is occurring, as well as what services and regions are impacted. We will provide another update as soon as we have further information.

Sep 19, 01:35 UTC
Resolved - From 21:35 to 00:45 UTC, users may have experienced networking connectivity issues in our SGP1 region, which impacted a subset of DigitalOcean services.

Our Engineering team has confirmed the full resolution of the issue. Users should be able to access all resources as normal.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Sep 19, 01:00 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue with networking in our SGP1 region, which impacted a subset of DigitalOcean services.

Users should be able to access all resources correctly at this time.

We are currently monitoring the situation and will post an update as soon as we confirm the issue is fully resolved.

Sep 19, 00:35 UTC
Identified - Our Engineering team has identified the cause of impacting networking connectivity issues with DigitalOcean services including Droplets, Managed Kubernetes and App Platform in the SGP1 region and is actively working on a fix. Once we have additional information, we will share another update.

Sep 18, 23:10 UTC
Investigating - As of 21:35 UTC, our Engineering team is investigating reports of networking connectivity issues in our SGP1 region. Users may experience issues with DigitalOcean services including Droplets, Managed Kubernetes and App Platform. We will share an update once we have further information.

Sep 18, 20:27 UTC
Resolved - From 14:15 to 17:53 UTC, users may have experienced delays for App Platform deployments, as well as latency and errors when fetching Spaces endpoint information and toggling the CDN for a Spaces Bucket, due to an upstream provider issue.

Our Engineering team has confirmed the full resolution of the issue with the upstream provider. Users should now be able to deploy to App Platform and manage their Spaces Buckets as normal.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Sep 18, 18:02 UTC
Monitoring - Our Engineering team continues to monitor the ongoing issue with the upstream provider impacting DigitalOcean Spaces and App Platform services.

Improvements are being seen with lower error rates and latency for App Platform deployments as well as for fetching Spaces endpoints and toggling the CDN for a Spaces Bucket.

We apologize for the inconvenience and will share further updates in the due course.

Sep 18, 15:30 UTC
Update - Our Engineering team has identified that the ongoing issue with the upstream provider is also impacting DigitalOcean Spaces. During this time users may experience errors or delays when attempting to fetch the endpoints for a Spaces Buckets, or when enabling/disabling the CDN for a particular bucket.

We apologize for the inconvenience and will share an update when we have additional information.

Sep 18, 15:02 UTC
Investigating - Our Engineering team is aware of an upstream provider issue that is causing impact to some DigitalOcean services. More details are being gathered.

At this time, users may experience delayed App Platform deployments.

We apologize for the inconvenience and will provide another update as soon as possible.

Sep 18, 23:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 16, 03:59 UTC
Scheduled - The Infrastructure Maintenance in NYC2 which was previously scheduled to start on 2024-09-09 at 21:00 UTC has been rescheduled to the following window:

Start: 2024-09-18 21:00 UTC
End: 2024-09-18 23:00 UTC

During the above window, our Networking team will be performing maintenance on the management network firewalls in the NYC2 region.

Expected Impact:

During the maintenance period, users may experience delays of up to 10 minutes with Event Processing on Droplets and Droplet-based services in NYC2. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions or concerns regarding this maintenance, please reach out to us by opening up a ticket on your account via https://cloudsupport.digitalocean.com/s/createticket/

Sep 16, 07:00 UTC
Resolved - Our Engineering team identified an issue with accessing Cloud Panel and Application deployment which is due to the increased level of HTTP 499 errors rates at Upstream Provider end.

From 04:21 - 06:06 UTC, users may have experienced issues while accessing Cloud Panel and Application deployments.

Our Upstream provider and the Engineering team closely worked together to resolve the issue.

The impact has completely subsided and users should no longer see any issues with the impacted services.

If you continue to experience problems, please open a ticket with our support team from your Cloud Control Panel. Thank you for your patience, and we apologize for any inconvenience.

Sep 12, 00:56 UTC
Resolved - From 22:03 September 11 to 00:13 September 12 UTC, users may have experienced failures with creating Droplets in the LON1 region.

Our Engineering team has confirmed resolution of this issue with users now being able to create Droplets in LON1. Thank you for your patience.

If you continue to experience any problems, please open a support ticket from within your account.

Sep 12, 00:23 UTC
Monitoring - Our Engineering team has implemented mitigations for the intermittent issues with Droplet creates in LON1. The team is monitoring the situation, and we will share an update once this is fully resolved.

Sep 11, 23:45 UTC
Investigating - Our Engineering team is investigating an issue with Droplet creation in LON1. During this time, users may see an elevated failure rate for the creation of Droplets and other Droplet-based products, such as Load Balancers, Managed Databases, or Kubernetes, in LON1.

Sep 11, 17:22 UTC
Resolved - From 15:20 - 16:10 UTC, our Engineering team observed an issue with network connectivity in the BLR1 region. During this time, users might have experienced varying amounts of packet loss and high latency with network connections going in or out of the BLR1 region, resulting in issues connecting to DigitalOcean services.

As of 16:10 UTC, the impact has subsided and users should no longer be facing network connectivity issues. We apologize for the inconvenience and if you are still experiencing issues or have any additional questions then please open a support ticket from within your account.

Sep 10, 21:06 UTC
Resolved - From 18:23 to 19:21 UTC, users were unable to complete registration of new cloud.digitalocean.com accounts, due to an upstream outage.

This issue is now fully resolved and users should be able to sign up normally.

We apologize for the inconvenience and invite users to retry any failed attempts. If you continue to experience issues or have any questions, please reach out to Support from within your account.

Sep 10, 20:48 UTC
Monitoring - Our Engineering team has confirmed there was an upstream outage that affected a component of the sign up flow for cloud.digitalocean.com accounts. The outage has been resolved by the provider.

We are monitoring the situation and will post an update shortly.

Sep 10, 19:50 UTC
Identified - Our Engineering team has identified the issue impacting new account sign-ups. Users should no longer encounter errors and should be able to sign up again.

Our Engineering team continues to monitor the situation and we will post an update as soon as additional information is available.

Sep 10, 19:18 UTC
Investigating - Our Engineering team is investigating an issue with users attempting to sign up for new cloud.digitalocean.com accounts. At this time, users attempting to sign up are unable to complete registration.

Existing users are unaffected and should be able to sign in normally.

We apologize for the inconvenience and will share an update once we have more information.

Sep 10, 21:04 UTC
Completed - Our Engineering team has successfully completed this maintenance.

Thank you for your patience throughout the extended window. If you have any questions or concerns, please feel free to reach out to Support from within your account.

Sep 10, 17:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 10, 17:54 UTC
Scheduled - Our Engineering team has run into some operations taking longer than expected for the previous maintenance window here: https://status.digitalocean.com/incidents/vmtp7c19bq2l.

No user impact has occurred as a result of those operations and we do not expect any customer impact, but there is a possibility impact could occur.

Users could experience issues interacting with the control plane for services, via both the Cloud Control Panel and API. This would include operations such as creates, deletes, updates, Snapshots, etc.

Existing services will continue to run normally.

We will update this page if impact occurs.

Sep 10, 05:11 UTC
Resolved - Our Engineering team identified a networking issue with our upstream provider in the SGP1 region. From 00:25 to 04:00 UTC, users may have experienced connectivity issues to DockerHub from Droplets, App Platform and Managed Kubernetes in the SGP1 region.

Our Engineering team has confirmed there is no longer any impact and connectivity should be restored for all customers.

We apologize for the inconvenience. If you continue to experience any issues, please open a support ticket from within your account.

Sep 9, 22:59 UTC
Resolved - From 17:04 UTC to 21:43 UTC, users may not have seen the option to resize an attached Block Storage Volume via the Cloud Control Panel, or may have encountered errors when attempting to resize attached Volumes via the API.

Our Engineering team has confirmed the resolution of the issue and Volume resizes should now be functioning normally in all regions.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Sep 9, 21:58 UTC
Monitoring - Our Engineering team have implemented a fix for the issue of resizing Droplet-attached Block Storage Volumes in all regions and are monitoring the situation closely. We will post another update once we're confident that the issue is fully resolved.

Sep 9, 21:15 UTC
Investigating - Our Engineering team is investigating an issue with resizing Droplet-attached Block Storage Volumes in all regions. Beginning at 17:04 UTC, users may not see the option to resize the Volume via the Cloud Control Panel, as well as see errors when attempting to resize attached Volumes via the API.

At this time, unattached Volumes are able to be resized correctly.

We will post an update once further information is available.

Sep 10, 17:30 UTC
Completed - Our Engineering team has run into some operations taking longer than expected within this maintenance. No user impact has occurred as a result of those operations.

We will be extending this maintenance window to 22:00 UTC via a new maintenance post.

Sep 9, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 7, 13:50 UTC
Scheduled - The Infrastructure Maintenance in NYC2 which was previously scheduled to start on 2024-09-03 at 13:30 UTC has been rescheduled to the following window:

Start: 2024-09-09 13:30 UTC
End: 2024-09-09 17:30 UTC

And

Start: 2024-09-10 13:30 UTC
End: 2024-09-10 17:30 UTC

During the above window, our Engineering team will be performing maintenance on principal infrastructure in the NYC2 region in order to improve the reliability of the services. The maintenance is divided into two phases and will be performed on consecutive days during the same time as mentioned above.

Expected Impact:

During the maintenance window users may experience issues interacting with their services including Droplets, Managed Kubernetes, Load Balancers, Container Registry, and App Platform. Users may also experience delays or failures with event processing on Droplets and Droplet-based services. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean

Sep 9, 16:05 UTC
Completed - Hello,

The NYC2 Network Maintenance which was previously scheduled to start today (2024-09-09) at 21:00 UTC has been rescheduled to the following window:

Start: 2024-09-18 21:00 UTC
End: 2024-09-18 23:00 UTC

We apologize for any inconvenience this short notice may have caused and thank you for your understanding.
If you have questions or concerns about this maintenance, please reach out to us by opening up a ticket on your account.

Thank you,
DigitalOcean Networking Team

Sep 7, 11:42 UTC
Scheduled - Start: 2024-09-09 21:00 UTC
End: 2024-09-09 23:00 UTC

Hello,

During the above window, our Networking team will be performing maintenance on the management network firewalls in the NYC2 region.

Expected Impact:

During the maintenance period, users may experience delays of up to 10 minutes with Event Processing on Droplets and Droplet-based services in NYC2. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions or concerns regarding this maintenance, please reach out to us by opening up a ticket on your account via https://cloudsupport.digitalocean.com/s/createticket/.

Thank you,
DigitalOcean Networking Team

Sep 3, 18:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 3, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 31, 14:21 UTC
Scheduled - Start: 2024-09-03 14:00 UTC
End: 2024-09-03 18:00 UTC

During the above window, our Engineering team will be performing additional maintenance on core infrastructure in our production environment. This is the second part of the maintenance completed on 29th August (posted here https://status.digitalocean.com/incidents/wb3g6x6q55ct) to resolve the root cause of an issue discovered in a previous incident, details of which can be found here:

https://status.digitalocean.com/incidents/jmj2wx0y78q3.

Expected Impact:

During the maintenance window, users may experience issues with management operations for services including but not limited to, Droplets, Managed Kubernetes, Load Balancers and Managed Databases. Connectivity to existing services should not be impacted. We will endeavor to keep this to a minimum for the duration of the maintenance.

If you have any questions related to this issue, please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean

Aug 30, 14:10 UTC
Resolved - Our Engineering team has resolved the issue with Managed Kubernetes clusters in the SFO3 region. All services should now be operating normally. If you continue to experience any problems, please open a ticket with our support team. We apologize for any inconvenience this may have caused.

Aug 30, 13:45 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue affecting Managed Kubernetes clusters in the SFO3 region and is closely monitoring the situation. We will provide an update as soon as the issue is fully resolved.

Aug 30, 13:37 UTC
Investigating - Our Engineering team is currently investigating issues with the accessibility of Managed Kubernetes clusters in the SFO3 region. During this time, some users may experience difficulties connecting to their Managed Kubernetes clusters. We apologize for the inconvenience and will provide an update as soon as we have more information.

Aug 30, 12:19 UTC
Resolved - Our Engineering team identified and resolved an issue affecting the networking in our SFO3 region. There were multiple impacts between 08:48 and 08:52 UTC, 09:08 and 09:12 UTC, and 10:51 and 10:55 UTC. During these periods, users may have experienced timeouts with network connections to and from the SFO3 region.

Our Engineering team was able to take quick action to mitigate the impact and resolve the issue. All services are now functioning as expected. Thank you for your patience, and we apologize for any inconvenience. If you continue to experience any issues, please open a Support ticket for further analysis.