Starting the process to move our 100-site plan away from Nexcess. They used to be great, but everything has gone downhill over the last year. Some thoughts for those considering Nexcess:

- We used to pay $638/month for our plan. This recently increased to $849/month with no added benefits

- Nexcess bought the Kadence plugins. It sounds good, but they don't give you the premium versions, only the free stuff. The plugins are trash - buggy, slow, and unreliable. Stick with Wordfence for security and something else for general WP site management. I pity anyone who tries to use these interfaces.

- Nexcess was the last of all web hosts I am aware of to patch the most recent PHP vulnerabilities. Took over a day with little to no communication. Clients asked when this would be fixed and were left in the dark.

- The support experience is all India-based. Half the time, support does more harm than good on the site.

- The "CDN" they include doesn't work well - typically causes HTTPS errors.

- They supposedly monitor your site for visual changes after updating a plugin. I've had updates break several sites and never got a notification.

- The automatic theme and plugin updates don't run.

- Their managed hosting runs a Linux kernel that stops receiving security updates on January 1. They have no plan to upgrade servers. Confirmed this with support this week.

Long story short, stay far away from Nexcess. We were originally drawn in by their site speeds. The speeds are still great, but the experience is so bad I wouldn't recommend them to anyone.