A lot of small businesses run their actual sales conversation through WhatsApp, not their CRM. The contact info might be logged somewhere, but the back and forth that actually decides if someone buys happens entirely in the chat, disconnected from everything else.

So a lead replies, nobody follows up for a day or two because it wasn't visible to whoever was supposed to catch it, and by the time someone checks, the person's already moved on.

Is this just accepted as normal, or does anyone have an actual workflow that keeps WhatsApp conversations visible and tied to a CRM record without a ton of manual copy-pasting?