I've been looking at AI customer support tools, and I keep hearing the same complaint: integration is a nightmare.

Mid-market companies buy these AI chatbots, but they can't get them to work properly with their existing CRM (Zendesk, Salesforce, HubSpot, etc.).

The AI lives in a silo. It doesn't have access to customer data. Agents end up copying and pasting responses anyway.

Is this a common problem? Has anyone actually made this work? What's the secret?

I'm not selling anything—just trying to understand the gap between the hype and reality.