Sharing a feature pattern that fixed a real annoyance for WhatsApp-based sales/support.

The problem with most WhatsApp auto-reply setups: every trigger fires for everyone. A long-time customer who just says "hi" gets the same new-customer welcome blast as a stranger. Spam/ad numbers get a full automated greeting nobody asked for.

The fix was giving every trigger an audience:

• Not saved (fresh lead) → welcome + catalog
• Saved (existing contact) → exclusive offer, or nothing at all
• All when it genuinely applies

Two things that were harder than expected to get right:

• It fires on closed conversations, straight from the chat list — the user never opens the chat. System detects on its own whether the contact is in the address book.
• A per-contact cooldown so someone who messages repeatedly doesn't get the same auto-reply 5 times.

Curious how others here handle segmentation on inbound auto-replies — do you branch by contact status, by keyword, by funnel stage? (I build Lyra, a CRM that runs inside WhatsApp Web — happy to share details if useful.)