❌

Reading view

Managing consent for recorded calls?

How is your company dealing with the issue of two-party consent when it comes to recording sales calls and relating AI summaries back to your CRM?

Thinking of this from the perspective of a manufacturing company in B2B sales environment, where team selling is a big part of our sales process. It seems like there are number of tools/apps that can perform this functionality. But I'm not sure how they manage the consent piece (both within the U.S. and globally).

Do you take the universal consent approach and lead all calls/meetings with some type of disclaimer (which seems like an awkward way to start a conversation)?

Do you have some type of phone number lookup that traces the area or country code to determine consent rules?

Or are most sales reps / companies just going full steam ahead with their preferred recording method and throwing caution to the wind?

submitted by /u/Lower_Alarm_8953
[link] [comments]
  •  
❌