Aug 13, 09:30 UTC
Resolved - As of 18:45 UTC, our Engineering team has resolved the issues with OpenAI rate limits that were affecting certain DigitalOcean services. The problem, which began at approximately 09:30 UTC, caused errors (429s) for Agents using OpenAI models for serverless inference.

Systems Affected:

Serverless inference
Evaluations

Technical Details: The issue was caused by exceeding OpenAI rate limits, which resulted in 429 errors for OpenAI models.

Duration: The incident lasted for approximately 9 hours, from 09:30 UTC to 18:45 UTC. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue. If you continue to experience problems, please open a ticket with our Support team.

On the manicured roads of the United Arab Emirates, a driverless future is slowly taking shape. Robotaxis zip past palm tree-lined streets, luxury hotels, and glass towers glinting under the...

© WeRide

At the glitzy Auto Shanghai show in April this year, the message was clear: China is making the cars of the future, and that future will be increasingly electrified, connected,...

© Getty Images

In February, Mexican President Claudia Sheinbaum unveiled Kutsari Center, a national chip design hub — the first step in an ambitious plan to develop a homegrown semiconductor industry. Dozens of scientists...

© Birgit Palma for Rest of World

Abu Dhabi is giving away what Silicon Valley sells. The United Arab Emirates is offering its advanced Falcon artificial intelligence programs completely free at a time when OpenAI, Google, and...

© Joanne Lee/Rest of World

Aug 7, 23:45 UTC
Resolved - Our Engineering team identified and resolved an issue with the doctl v1.136.0 that was affecting automations and integrations, including App Platform and GitHub Action.

Users with the affected version of doctl may see 404 errors blocking their pipeline. The issue was caused by missing binaries in the release. The broken release has been deleted. Automations depending on doctl should now function as expected.

We apologize for the inconvenience. The new release shall be published soon.

The push notification arrived quietly one morning in July on Airtel’s bright-red mobile app. The Indian telecom company had a tantalizing offer for its 360 million subscribers: Perplexity Pro, the...

© Egle Plytnikaite for Rest of World

Western pharmaceutical giants are striking multibillion-dollar deals with Chinese biotech firms that use artificial intelligence, signaling growing confidence in China’s ability to deliver faster and cheaper innovative drugs.  In June,...

© Alex Nabaum for Rest of World

Over 2.6 million Syrians live in Turkey as refugees, but for tech workers, it’s still a small world. In 2019, a group of refugees formed a nonprofit, Digital Istanbul, to...

© Photography by Tim Dunk for Rest of World

The Gulf’s trillion-dollar race to become an artificial-intelligence superpower faces the region’s biggest challenge: water. Data centers powering AI across the United Arab Emirates and Saudi Arabia are consuming water...

© Maurice Haas/13PHOTO/Redux

VinFast is building factories faster than it can sell cars. The Vietnamese electric-vehicle maker opened its first Indian factory on August 4, betting on expansion even as its existing plant...

© Vinfast

This article is adapted from Rest of World’s recent feature: Inside the collapse of Builder.ai What did Builder.ai actually do? Builder.ai was founded in 2016 by Sachin Dev Duggal, a...

© Getty Images

On a recent Monday evening, several Chinese participants joined a livestream on Zhihu, a Q&A platform similar to Quora, and were greeted by an instructor who said her name was...

© Allison Vu for Rest of World

Earlier this month, the Office of the United States Trade Representative launched a formal investigation into Brazil’s trade practices, targeting a particularly beloved and widely used electronic payments platform: Pix....

© Amanda Chen for Rest of World

Chemistry teacher María Intencipa misses the good old days — last year — when her small school in rural Colombia was sheltered from the artificial intelligence revolution by its remoteness. ...

© Liliana Merizalde for Rest of World

Jul 30, 02:04 UTC
Resolved - Our Engineering team has implemented a fix for the issue that was preventing users from submitting or viewing tickets through our Support Ticket Portal. At this time, all users should be able to access the portal and manage tickets normally via https://cloudsupport.digitalocean.com/s/.

Additionally, any previously submitted tickets that were affected by this issue have now been successfully routed to our Support Team, who will be addressing them as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve this issue.

Jul 30, 01:42 UTC
Identified - Our Engineering team has identified the root cause of the issue affecting the ability to submit or view tickets through our Support Ticket Portal. They are actively working on implementing a fix.

We will share another update as soon as more information becomes available. Thank you for your continued patience and understanding as we work to resolve this issue.

Jul 30, 01:26 UTC
Investigating - Our Engineering team is investigating an issue with our DigitalOcean Support Ticket Portal. At this time, users may not be able to submit new tickets or view currently opened tickets at https://cloudsupport.digitalocean.com/s/.

We apologize for the inconvenience and will share an update once we have more information.

Karthik started working as a “productologist” for Builder.ai in 2022. In another company, the role — assisting customers in building software — might have been called a product manager. But...

© Darren Shaddick for Rest of World

U.S. President Donald Trump’s onslaught of tariffs has given Vietnam an opportunity to stake its claim in the global semiconductor chip race. Vietnamese companies that manufacture chip components — such...

© Photography by Thanh Hue for Rest of World

The world’s biggest oil company is betting on a Google spinoff to profit from pollution. Saudi Aramco, which pumps more crude than any rival, has partnered with SandboxAQ, a $5.6...

© Courtesy of Jack Hidary

The conversation about artificial intelligence in Africa is currently dominated by a single, terrifying narrative: The U.S. and China control over 90% of the world’s AI computing power, leaving Africa...

© Amanuel Sileshi/AFP/Getty Images