© Daniel Zender for Rest of World
Feb 25, 18:28 UTC
Resolved - From 17:14 UTC to 17:34 UTC, users experienced issues accessing the Cloud Control Panel and API.
Our Engineering team has resolved the issue, and the Cloud Control Panel, API, and events should now be functioning normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Feb 25, 17:58 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue impacting the Cloud Control Panel and API. Users should no longer experience issues with accessing the Cloud Control Panel and API.
We will continue to monitor the situation and post an update once this issue is fully resolved. Thank you for your patience.
Feb 25, 17:44 UTC
Identified - Our Engineering team has identified the cause of the issue impacting our Cloud Control Panel and API and is actively working on implementing a fix. We are already seeing signs of recovery, and users should now have access to the Cloud Control Panel and API.
We will post an update as soon as additional information is available.
Feb 25, 17:32 UTC
Update - We are continuing to investigate this issue.
Feb 25, 17:27 UTC
Investigating - Our Engineering team is investigating an issue impacting our Cloud Control Panel and API.
During this time, users will experience errors when trying to use the public API at api.digitalocean.com or while accessing our Cloud Control Panel at https://cloud.digitalocean.com. Users may also see issues with processing Droplet and Kubernetes cluster creations along with Droplet-based events.
We are now confirming the full impact. We regret any inconvenience and will let you know as soon as more information is available.
Feb 25, 20:16 UTC
Resolved - From 6:00 UTC to 17:45 UTC, users have experienced issues with Droplet creation and Droplet-based services in the NYC3 region.
Our Engineering team has fully resolved the issue impacting Droplet creation in the NYC3 region. Users can now create Droplets and Droplet-based services, including Managed Kubernetes, Managed Databases, Load Balancers, and snapshots, without any issues.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Feb 25, 18:43 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue impacting the creation of Droplets in the NYC3 region. Users should now be able to create Droplets and Droplet-based services including Managed Kubernetes, Managed Databases, Load Balancers, and snapshots without any issues.
We are actively monitoring the situation and will post an update as soon as the issue is fully resolved.
Feb 25, 16:02 UTC
Identified - Our Engineering team has identified the reason behind the failed and delayed Droplet creates in the NYC3 region and implemented a partial mitigation to address this issue. As of now, customers may be able to create Droplets and Droplet-based services including Managed Kubernetes, Managed Databases, Load Balancers, and snapshots, however, there might be still some delay in the creates.
We apologize for the inconvenience and appreciate your patience as we work to resolve this issue. Further updates will be shared as they become available.
Feb 25, 12:45 UTC
Investigating - Our Engineering team is investigating an issue with Droplet creation in the NYC3 region. During this time, users may see an elevated failure rate for the creation of Droplets and other Droplet-based products, such as Load Balancers, Managed Databases, or Kubernetes in the NYC3 region.
We apologize for the inconvenience and will share an update once we have more information.
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Feb 20, 00:20 UTC
Resolved - From February 6 21:28:35 UTC to February 19 23:14:00 UTC, users may have experienced issues receiving monitoring alerts for tagged resources.
Our Engineering team has resolved the issue, alerts for tagged resources are now working properly and users should now start receiving new alerts going forward.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Feb 19, 23:46 UTC
Monitoring - Our engineering team has implemented a fix for the issues that affect receiving monitoring alerts for tagged resources, and are currently monitoring the situation. Any alerts that should've been received beginning February 6th to today will not be received, but new alerts for tagged resources should work going forward.
We appreciate your patience, we will post an update once we've confirmed the issue is fully resolved.
Feb 19, 20:36 UTC
Investigating - Our Engineering team is investigating reports that alerts are not received when alerts are configured with tags. Users may not receive email notification of alerts when using tags, although resources specified by name are still monitored and receiving alerts properly.
We apologize for the inconvenience and will share an update once we have more information.
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© Photography by Nida Mehboob for Rest of World
© iStock / Rest of World
Feb 11, 11:44 UTC
Resolved - Our Engineering team has confirmed the full resolution of the issue affecting the Spaces Buckets creation and App Platform deployment in BLR1 region . All our services in the region should now be functioning normally.
Users should no longer experience any issues with the creation of Spaces Buckets and App Platform application creations and deployments.
If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. Thank you for your patience and we apologize for any inconvenience.
Feb 11, 10:38 UTC
Monitoring - Our engineering team has identified the cause and deployed a fix for the issue with Spaces Buckets creation and App Platform deployment in BLR1 region.
Spaces Buckets and App Platform application creations and deployments should now function as expected.
We are actively monitoring the situation and will provide an update once we confirm the incident is completely resolved.
Feb 11, 10:18 UTC
Identified - Our Engineering team has identified the cause of the issue affecting the creation of Spaces Buckets and App Platform application creations and deployments in BLR1. The impact is mitigated by implementing a temporary fix and is actively working on a permanent fix.
Users should now be able to create Spaces Bucket and deploy App Platform application in the BLR1 region.
We apologize for the inconvenience and will provide further updates as more information becomes available.
Feb 11, 09:07 UTC
Investigating - As of 08:32 UTC, our Engineering team is investigating an issue affecting the creation of Spaces Buckets in BLR1. During this period, users may also have experienced errors in DigitalOcean Container Registry creations and App Platform application creations and deployments.
We apologize for the inconvenience and will share an update once we have more information.
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Feb 6, 01:29 UTC
Resolved - From 00:04 UTC to 00:41 UTC, users experienced issues accessing the Cloud Control Panel and API as well as experienced event failures.
Our Engineering team has resolved the issue, and Cloud Control Panel, API and events should now be functioning normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Feb 6, 01:01 UTC
Monitoring - Our Engineering team has implemented a fix regarding the issue impacting our Cloud Control Panel and API. We are monitoring the situation to ensure there is no recurrence.
We will post another update once we confirm the issue is fully resolved.
Feb 6, 00:37 UTC
Update - We are continuing to investigate this issue.
Feb 6, 00:27 UTC
Update - We are continuing to investigate this issue.
Feb 6, 00:26 UTC
Investigating - As of 00:16 UTC, our Engineering team is investigating an issue impacting our Cloud Control Panel and API.
During this time, users will experience errors when trying to use the public API at api.digitalocean.com or while accessing our Cloud Control Panel at https://cloud.digitalocean.com. Users may also see issues with processing Droplet and Kubernetes cluster creations along with Droplet based events.
We are now confirming the full impact. We regret any inconvenience and will let you know as soon as more information is available.
© Augusto Zambonato for Rest of World
© Joanne Lee / Rest of World
Feb 5, 04:21 UTC
Resolved - Our Engineering team identified an issue affecting Reserved IP assignments across all regions. From 00:26 to 03:26 UTC, users may have experienced issues with assigning Reserved IPs to Droplets.
A fix has been implemented and as of 03:26 UTC, all Reserved IP assignments have been successful. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Feb 5, 03:26 UTC
Resolved - Our Engineering Team has confirmed that the issue affecting GenAI agents in the Cloud has been fully resolved. Users should no longer see the "Failed to Update" banner and all functionality remains unaffected.
If you continue to experience any problems, please reach out to our support team by opening a ticket from within your Cloud Control Panel.
Feb 5, 02:09 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issues impacting GenAI agents in the Cloud. The banner should no longer appear, and functionality remains unaffected.
We are actively monitoring the situation and will post an update as soon as the issue is fully resolved.
Feb 4, 20:41 UTC
Identified - Our Engineering Team has identified an issue with GenAI agents where some customers may see a "Failed to Update" banner in the Cloud. Despite this message, customers can still update their images and use them as normal.
We apologize for the inconvenience and will provide another update as soon as possible.
© Daniel Zender for Rest of World
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