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Meta's New 'Personal AI Agent' Muse Beats ChatGPT in Downloads - and Get Blocked by Amazon

21 September 2026 at 23:04
Meta's AI "personal agent" Muse overtook ChatGPT as the #1 iOS free app in the U.S. on Friday, reports CNBC — and it's still showing more downloads as of Monday night. Muse now has over 2.5 million downloads since its debut less than two weeks ago, according to analytics firm Sensor Tower... [Muse] is currently ahead of popular services like OpenAI's ChatGPT, Polymarket and Kashi... It's also ahead of rival AI apps like Anthropic's Claude and SpaceXAI's Grok AI, in addition to the Facebook-parent's own Meta AI app... Meta pitched the app as a way for consumers to manage and direct supercharged digital assistants that can perform a number of tasks across the web, like filling out electronic forms and organizing email inboxes... "I think up to this point most of the agentic use cases have not really been for normal people," Bernstein analyst Stacy Rasgon told CNBC in a "Squawk on the Street" interview on Monday. "Now you've got Meta's Muse and other agents out there that are starting to maybe get more potential for more broad-based adoption." The buzz around Meta was also reflected in the stock, which surged more than 11% on Monday. Amazon is already blocking Muse, reports GeekWire. Amazon first tried to get Meta to voluntarily exclude Amazon, but they were unsuccessful: The problem, Amazon says, is that it never agreed to any of it. Meta didn't tell Amazon that Muse would access its store, the agent doesn't identify itself when it browses, and it appears to capture and store customer credentials, which the company says could create privacy and security risks. As of Sunday night, people trying to use Muse to shop on Amazon were seeing the popup, "Continued access by an unauthorized AI agent violates Amazon's Conditions of Use, to which our customers have agreed..." Amazon has spent the past year trying to keep outside agents off its site, suing Perplexity over its Comet browser and moving to block shopping agents from Google and OpenAI. [Amazon won a preliminary injunction against Perplexity in March, the article poitns out, "then lost it on Aug. 4, when the Ninth Circuit ruled that the user — not the AI company — was the one accessing Amazon's computers under federal anti-hacking law. The court denied Amazon's petition for rehearing on Sept. 10."] On Sunday night, Amazon said it is in direct conversation with Meta about the issue. Asked whether it would consider taking legal action, the company declined to comment. The business stakes are high for Amazon. In addition to operating its flagship e-commerce site, Amazon generated more than $68 billion in ad revenue last year — a business that depends on people browsing its pages and seeing sponsored products. Muse also appears to scrape account data, reports CNBC. But Shopify, however, "is working with Meta on Muse access. Shopify CEO Tobias Lütke announced Monday that the e-commerce site was partnering with Muse to allow agentic checkout in its online stores."

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Are Book Publishers Warming Up to the AI Industry?

21 September 2026 at 09:34
There's at least 15 author-driven lawsuits underway against AI companies, while publishers have filed roughly 10 more coordinated suits of their own, notes Publisher's Weekly. Yet "While the lawsuits play out, some publishers are building bridges." Google recently announced a partnership with Bloomsbury, De Gruyter Brill, Johns Hopkins University Press, Macmillan, O'Reilly Media, and Penguin Random House to enhance e-books from its Google Play store with AI, allowing readers to interact with the text of the books directly, ask questions and get answers, and develop tools such as quizzes and slideshows... [The CEO of the Author's Guild called the partnership "a positive step forward in the legitimized use of books in the AI ecosystem to the benefit of readers, publishers, and authors alike."] Of even more significance is the growing number of licensing deals publishers are striking with AI companies. In 2024, HarperCollins became the first of the Big Five to publicly reveal that it had signed a deal to license its content for AI training. The three-year agreement paid $5,000 per participating title, split equally between HarperCollins and the authors. Wiley announced its first AI licensing deal in 2024 and has since made several more. For fiscal year 2026, it reported earning $49 million in revenue from the deals. The company also has a number of strategic collaborations with companies including Amazon Web Services, Microsoft, Anthropic, Perplexity, IQVIA, OpenEvidence, and others. And publishers are even building in-house AI tools for producing royalty statements, proofreading, and providing customer service: In its 2025 Salary and Jobs Report, Publisher's Weekly reported that 63% of industry professionals surveyed said their organizations were using AI... Keith Riegert, president of the Stable Book Group and CEO of Perfect Bound, has been a vocal advocate for the use of AI in publishing — despite calling himself a "hardcore techno-pessimist." He tells PW, "I do this because you use AI or you die at this point...." Like many in the industry, he maintains any use of AI must "start with a human and end with a human," and he draws a clear line, avoiding AI for core creative work, such as selecting titles, designing covers, or creating illustrations — reserving it for developmental editing, formatting, and admin instead... What is known is that each of the Big Five is developing proprietary AI systems for internal use, as proven by the numerous AI-related job openings the companies have posted... [And the parent company of Penguin Random House said in 2025 they used AI for marketing and to forecast demand.] There've been a few high-profile controversies about prominent authors accused of using AI. But Princeton University Press CEO Christie Henry "is less concerned about authors secretly using AI to write than about the time spent policing the situation." "It pulls us away from having focused time to think," she says. Princeton University Press is currently vetting companies that promise to be able to certify that a given book was written by a human, including Created by Humans, Human Authored, and Verify My Writing. Henry adds that the proliferation of plagiarized, copycat, and pirated books online, now supercharged by AI agents mass producing and reproducing content, is further draining resources, as it demands constant vigilance and takedown requests sent to Amazon, YouTube, and others.

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