Posting because I have seen several threads here saying the same thing and I want it documented.

Setup: VPS with InMotion, 21 client sites down since September 3rd. Been a customer for 10 years. I prepay 6 month terms.

September 3: MariaDB goes into a crash loop from a corrupted Aria system table. All 21 sites go down with "Error establishing a database connection." They said it was due to an mistake on their end and it caused a bug.

I opened tickets and followed up multiple times. No substantive response. Their 24/7 live chat disconnected me repeatedly without ever connecting me to an agent.

Called multiple times within 2 days. No real resolution or substantial update.

Nedd to do an emergency transfer of all clients into another server. I called and cancelled. I was told I would have 7 days to migrate and would get an email. I never received a cancellation email or anything in writing.

Tech support does a database backup as due to the bug I could not access my own databases. But locked me out of all access! I do have backup but need some recent databases.

Root access, WHM and cPanel access are now all gone and its been only one day since cancellation.

Sites are still down. My files and databases are still on their hardware and I cannot reach them. They locked me out of chat support. It is a long weekend and phone support is closed.

I have been with them for 10 years and referred many clients to them. This last year we've had nothing but issues with multiple outages. This was the cherry on top and why we cancelled a yearly contract.

If anyone has been in the same situation and managed to get then to respond or their data, let me know.

And if you are evaluating InMotion right now, this is the failure mode to ask them about. I would not refer anyone.