How do I price a CRM Audit + optimization + automation + SOP drafting/guidance for a service based business?
20 July 2026 at 13:15
I operate a digital transformation services company. I recently landed a project with a small maintenance company doing 150 - 250K annually(conservative estimates). They are scaling and planning to franchise.
The engagement:
- CRM audit
- Deliverables:
- Optimization roadmap with prioritized recommendations + implementation
- AI Voice agent readiness and implementation to capture after-hours calls
- SOP drafts for admin and field operations as their team expands.
How would you go about pricing this engagement?
I am considering a fixed project fee, a monthly retainer, and revenue share as options.
They have already signed on with a relatively flexible budget.
Is there anywhere else I should post this question? Thank you!
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