I am researching more about CRMs so that I can understand more about it. What are the things that are:

• Repetitive
• Time consuming
• Complex
• Something that cost you leads
• Something that you wish was removed/automated from your workflow
• Or is it something pre/post call thing

You can list it down. Thanks in advance!

Hello reader! I am a dev who build AI applications. So recently I was surfing this sub (along other CRM subs) and I found out that there are people who are complaining about how AI has ruined their CRM by replacing customer support with AI and downtime factors. How garbage responses are generated because AI don't actually understand the business.

While some say that it has improved their workflow by doing repetitive tasks like email drafting, data entry and surfing information of the client.

Pattern that I have observed: If you're making AI take the decisions, it will just ruin the work. Whereas if you're using it to remove the friction to do some task, it will make your workflow efficient.

I am curious to know what do you expect when you hear these two words together: AI and CRM.