Been tasked with figuring out Acquia at work. Fwiw, I have never even touched Drupal before

Is their documentation outdated, or am I missing something? I've been trying to push my Cloud IDEs Drupal site to dev, but I am constantly running into issues.

Should this stuff not just work out of the box? I was following their "Deploying a site to Cloud Next" and couldn't get past pushing the database because their IDEs are in MySQL 8 while my Cloud environment is MySQL 5.7 apparently. Is this my failt? Or is this normal to have to fix before doing anything?

Not to mention support takes over a day to respond to each email. Bit of a rant post. Sorry