El título, para ir a otro país a vivir la experiencia de subir un volcán activo.

My latest project is a CRM for freelancers and small teams.

Instead of focusing on aesthetics, I tried to make it practical:

• Lead tracking • Revenue forecasting • Connected contacts and companies • Follow-up visibility

I'd genuinely appreciate feedback from people who use CRMs in their business.

What would you add or remove?

“Put everything in the CRM” works until delivery starts.

Sales owns the deal, project management owns the work, finance owns the invoice, and support owns the customer issue. Copying every field into every system creates duplicates, but leaving them separate makes the customer relationship hard to understand.

It feels like the real challenge is deciding which system owns each fact while still connecting the full history.

How do you draw that boundary without forcing everyone to work from the same tool?

I think most CRMs seem to be built around email, calls, forms, and meetings.

But many customer relationships now start and continue through platforms like Reddit, LinkedIn, Instagram, Facebook, WhatsApp, or X.

Is anyone here using a CRM specifically designed to manage those relationships across social platforms?

I mean something that helps you keep track of:

• who you have spoken with
• where the conversation happened
• the full interaction history
• notes and important context
• follow-ups and reminders
• whether the person is a prospect, customer, partner, or someone else

I’m currently working on something in this space and would love honest feedback from people who already manage customer or prospect relationships through social media.

How are you handling this today, and what features would you expect from a platform like that?