Question Mark



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Sep 15, 17:20 UTC
Resolved - From 14:29 to 16:01 UTC, our Engineering team identified an issue with the Droplet Create page in our Cloud Control Panel. During this time, users would have experienced issues with accessing the Droplet Create page at https://cloud.digitalocean.com/droplets/new. Our team has fully resolved the issues, and as of 16:01 UTC, all services are operating normally.
We apologize for the inconvenience. If you are still experiencing any problems or have additional questions, then please open a support ticket within your account.

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Sep 12, 19:33 UTC
Resolved - Our Engineering team has confirmed the full resolution of the issue with the upstream provider. Users should now be able to deploy to App Platform and manage their Spaces Buckets as normal.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Sep 12, 19:14 UTC
Monitoring - Our Engineering team has identified that the ongoing issue with the upstream provider is also impacting DigitalOcean Spaces. They continue to monitor the ongoing issue with the upstream provider impacting DigitalOcean Spaces and App Platform services.
Improvements are being seen with lower error rates and latency for App Platform deployments as well as for fetching Spaces endpoints.
We apologize for the inconvenience and will share further updates in the due course.
Sep 12, 18:54 UTC
Investigating - Our Engineering team is aware of an upstream provider issue that is causing impact to some DigitalOcean services. More details are being gathered.
At this time, users may experience delayed App Platform deployments.
We apologize for the inconvenience and will provide another update as soon as possible.
Sep 15, 12:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 11:02 UTC
Scheduled - Start: 2025-09-15 10:00 UTC
End: 2025-09-15 12:00 UTC
During the above window, our Networking team will be making changes to the core networking infrastructure to improve performance and scalability in the NYC1 region.
Expected impact:
While no service disruption is expected during the scheduled maintenance window, there is a low risk of hardware failure associated with the activity. In such a scenario, customers may experience brief interruptions to network traffic within the affected region. If triggered, our Engineering teams will respond immediately to isolate and mitigate the impact.
If you have any questions related to this issue, please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

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![Welcome to the Linguistics Department - It has been [2] [DAYS] since someone noticed that the Biology Department sign has a one-day-long singular/plural disagreement after it resets. Welcome to the Linguistics Department - It has been [2] [DAYS] since someone noticed that the Biology Department sign has a one-day-long singular/plural disagreement after it resets.](https://imgs.xkcd.com/comics/biology_department.png)

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Sep 12, 02:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 15:41 UTC
Scheduled - Start: 2025-Sep-11 02:00 PM UTC
End: 2025-Sep-12 02:00 AM UTC
During the above window, our Engineering team will be performing power maintenance in our SFO2 data center cages to ensure infrastructure stability.
Expected Impact:
All devices run on redundant power. We do not expect any customer impact during this maintenance. If the redundant power feed experiences an issue during the course of the maintenance (which is unlikely), customers could see impact to existing resources housed in the affected cages, including Droplets, rDNS, and Object Storage. We will post updates if any unexpected outage occurs.
To help ensure a safe operation, we've temporarily reduced Droplet capacity in our SFO2 region. Customers who deploy Droplets in SFO2 may see some sizes unavailable or run into capacity errors for large deployments. This is temporary, so if you do encounter an error, we encourage you to try to deploy once more once the maintenance is complete.
Our engineering and operations teams are onsite and will be monitoring affected systems closely throughout the maintenance. Emergency notifications will be sent promptly if any critical impacts arise.
We appreciate your understanding as we work to resolve this situation as quickly and safely as possible.
If you have any questions related to this maintenance please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket


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© Iago Barreto Soares
Sep 8, 15:22 UTC
Resolved - Our Engineering team investigated reports of Droplets becoming unresponsive. This issue was found to be caused by guest-level kernel hangs, and affected Droplets required a power cycle to restore functionality.
Upon further investigation, this was identified to be an upstream kernel issue with Ubuntu 20.04 running kernel version 5.4.0-122-generic. This kernel version has exhibited stability problems that can lead to Droplets becoming unresponsive intermittently. Customers running Ubuntu 20.04 with kernel 5.4.0-122-generic are advised to upgrade to a newer kernel version using the commands below:
sudo apt update
sudo apt upgrade linux-virtual
This problem is fixed with the newer kernel 5.4.0-123.139. The recommended option is to migrate to a more recent and fully supported OS version, such as Ubuntu 24.04, to ensure continued system stability and support. The affected customers can take the recommended steps above to avoid further impact.
We appreciate your patience and apologize for any inconvenience caused.
Sep 8, 08:41 UTC
Investigating - Our Engineering team is actively investigating an issue causing some Droplets to become unresponsive due to guest-level errors. Affected users may find that their Droplets intermittently hang, requiring a power cycle to restore access.
We've identified that this behavior is occurring on a subset of Droplets running Ubuntu 20.04. The standard support for Ubuntu 20.04 has ended, which may contribute to the observed behavior in certain configurations. We recommend affected customers consider updating their Droplets to a currently supported operating system, such as Ubuntu 24.04, to ensure continued stability and support.
We apologize for the inconvenience and appreciate your patience as we continue to investigate and work toward a resolution. We will share further updates as more information becomes available.