Sep 12, 02:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 11, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 9, 15:41 UTC
Scheduled - Start: 2025-Sep-11 02:00 PM UTC
End: 2025-Sep-12 02:00 AM UTC

During the above window, our Engineering team will be performing power maintenance in our SFO2 data center cages to ensure infrastructure stability.

Expected Impact:

All devices run on redundant power. We do not expect any customer impact during this maintenance. If the redundant power feed experiences an issue during the course of the maintenance (which is unlikely), customers could see impact to existing resources housed in the affected cages, including Droplets, rDNS, and Object Storage. We will post updates if any unexpected outage occurs.

To help ensure a safe operation, we've temporarily reduced Droplet capacity in our SFO2 region. Customers who deploy Droplets in SFO2 may see some sizes unavailable or run into capacity errors for large deployments. This is temporary, so if you do encounter an error, we encourage you to try to deploy once more once the maintenance is complete.

Our engineering and operations teams are onsite and will be monitoring affected systems closely throughout the maintenance. Emergency notifications will be sent promptly if any critical impacts arise.

We appreciate your understanding as we work to resolve this situation as quickly and safely as possible.

If you have any questions related to this maintenance please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Sep 8, 15:22 UTC
Resolved - Our Engineering team investigated reports of Droplets becoming unresponsive. This issue was found to be caused by guest-level kernel hangs, and affected Droplets required a power cycle to restore functionality.

Upon further investigation, this was identified to be an upstream kernel issue with Ubuntu 20.04 running kernel version 5.4.0-122-generic. This kernel version has exhibited stability problems that can lead to Droplets becoming unresponsive intermittently. Customers running Ubuntu 20.04 with kernel 5.4.0-122-generic are advised to upgrade to a newer kernel version using the commands below:

sudo apt update
sudo apt upgrade linux-virtual

This problem is fixed with the newer kernel 5.4.0-123.139. The recommended option is to migrate to a more recent and fully supported OS version, such as Ubuntu 24.04, to ensure continued system stability and support. The affected customers can take the recommended steps above to avoid further impact.

We appreciate your patience and apologize for any inconvenience caused.

Sep 8, 08:41 UTC
Investigating - Our Engineering team is actively investigating an issue causing some Droplets to become unresponsive due to guest-level errors. Affected users may find that their Droplets intermittently hang, requiring a power cycle to restore access.

We've identified that this behavior is occurring on a subset of Droplets running Ubuntu 20.04. The standard support for Ubuntu 20.04 has ended, which may contribute to the observed behavior in certain configurations. We recommend affected customers consider updating their Droplets to a currently supported operating system, such as Ubuntu 24.04, to ensure continued stability and support.

We apologize for the inconvenience and appreciate your patience as we continue to investigate and work toward a resolution. We will share further updates as more information becomes available.

Sep 16, 17:39 UTC
Resolved - Our Engineering team has confirmed that our upstream providers have been able to mitigate the network connectivity issues in the BLR1 and SGP1 regions.

At this time users should not experience intermittent degraded performance and timeout errors with Droplet-based services to and from these regions.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Sep 15, 16:59 UTC
Update - Our Engineering team has observed significant improvements with the network latency and packet loss during peak hours today. This is a result of our upstream providers making some routing adjustments. We are carefully monitoring the network performance for the next 24 hours.

We will communicate any further relevant information as we have it. We apologize for the inconvenience in the meantime.

Sep 8, 22:29 UTC
Update - Significant submarine cable outages continue to impact multiple network carriers on the Indian subcontinent, with increased latency and packet loss to our BLR1 region occurring sporadically throughout the day.

On a positive note, our upstream providers have worked diligently over the past couple of days to minimize the impact of the loss of submarine capacity. As a result, we are now mainly seeing service degradation during the busier evening peak hours only.

For the moment, we have no updates to provide regarding when the situation might improve. Repair times for submarine cables are typically on the order of weeks or months. However, further short-term improvements may still be possible as upstream carriers work to re-balance traffic where feasible.

Separately, we continue to look into potential avenues for additional mitigations and will keep our customers aprised as we make progress in this area.

We apologize for the ongoing inconvenience created by this extraordinary situation and thank our customers for their patience.

Sep 6, 23:02 UTC
Monitoring - Our Engineering team confirms that multiple subsea cable cuts are impacting connectivity in the APAC region, which also affects traffic to Europe and the U.S. East Coast.

Traffic is being rerouted through alternate paths to maintain service continuity. As a result, users may experience higher latency and intermittent connectivity issues.

Our engineering team continues to monitor the situation closely and is working with upstream providers as repair efforts progress. We will share further updates as they become available.

We apologize for the disruption and appreciate your patience.

Sep 6, 18:49 UTC
Update - We are continuing to work on a fix for this issue.

Sep 6, 18:44 UTC
Update - Our Engineering team has implemented changes to optimize traffic routing in the BLR and SGP regions, addressing networking issues stemming from our upstream providers, which are affected by major submarine cable outages in the APAC region. Despite these adjustments, users may still encounter intermittent packet loss or connectivity issues when accessing resources in the affected areas. We are working with our upstream vendors to gain further insights and achieve a definitive resolution.

We apologize for any inconvenience caused.

Sep 6, 16:48 UTC
Identified - Our Engineering team has identified the cause of the issue impacting networking connectivity in BLR1 region to be with our upstream provider.

Our team is actively working on remediation steps. We will post an update as soon as we have more information.

Sep 6, 16:13 UTC
Investigating - Our Engineering team is currently investigating an issue impacting networking in BLR1 region. Users may experience network connectivity loss to Droplets and Droplet-based services, like Managed Kubernetes and Database Clusters.

We apologize for the inconvenience and will share an update once we have more information.