Jul 30, 02:04 UTC
Resolved - Our Engineering team has implemented a fix for the issue that was preventing users from submitting or viewing tickets through our Support Ticket Portal. At this time, all users should be able to access the portal and manage tickets normally via https://cloudsupport.digitalocean.com/s/.

Additionally, any previously submitted tickets that were affected by this issue have now been successfully routed to our Support Team, who will be addressing them as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve this issue.

Jul 30, 01:42 UTC
Identified - Our Engineering team has identified the root cause of the issue affecting the ability to submit or view tickets through our Support Ticket Portal. They are actively working on implementing a fix.

We will share another update as soon as more information becomes available. Thank you for your continued patience and understanding as we work to resolve this issue.

Jul 30, 01:26 UTC
Investigating - Our Engineering team is investigating an issue with our DigitalOcean Support Ticket Portal. At this time, users may not be able to submit new tickets or view currently opened tickets at https://cloudsupport.digitalocean.com/s/.

We apologize for the inconvenience and will share an update once we have more information.

Jul 23, 12:38 UTC
Resolved - As of 23:43 UTC, July 22, we have confirmed that the issue has been fully resolved. All affected functionality is operating normally, and users should be able to add and update payment methods without any errors.

Thank you for your patience while we worked to address this issue. If you continue to experience issues, then please open a ticket with our Support team for further review.

Jul 23, 01:47 UTC
Monitoring - Our Engineering team has implemented a fix for the issue that was preventing users from adding payment cards via the DigitalOcean Cloud Panel. Functionality has been restored, and users should no longer encounter errors when attempting to add or update payment methods.

We are actively monitoring the situation to ensure stability and will provide a final update once we confirm the issue is fully resolved.

Jul 23, 00:09 UTC
Investigating - Our Engineering team is currently investigating an issue where users are unable to add payment cards via the DigitalOcean Cloud Panel. We apologize for the inconvenience and will share an update as soon as we have more information.

Jul 22, 18:55 UTC
Resolved - Our Engineering team, in collaboration with Let's Encrypt, has successfully resolved the issue affecting SSL certificate provisioning for Spaces and Load Balancers. Certificate creation is now fully restored and functioning as expected.

Existing certificates and HTTPS traffic were not impacted during this time. If you continue to experience any issues with certificate provisioning, please open a support ticket for assistance.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience.

Jul 22, 14:55 UTC
Monitoring - Our Engineering team, in collaboration with Let's Encrypt, has implemented a fix to address the issue affecting SSL certificate provisioning for Spaces and Load Balancers. Initial reports indicate that certificate creation is now functioning as expected.

However, we are continuing to monitor the situation closely to ensure full stability. Existing certificates and HTTPS traffic remain unaffected.

We will provide an update once the issue is fully resolved.

Jul 22, 09:32 UTC
Update - Our Engineering team continues to investigate an issue affecting the creation of Let's Encrypt SSL certificates through the DigitalOcean Cloud Panel for Spaces and Load Balancers. During this time, users may experience failures or delays when provisioning new certificates.

Our team is actively working to resolve the issue and we will provide further updates as soon as we have more information. Thank you for your continued patience.

Jul 21, 20:02 UTC
Investigating - Our Engineering team has identified an issue affecting the creation of Let's Encrypt SSL certificates through the DigitalOcean Cloud Panel for Spaces and Load Balancers. During this time, users may experience failures or delays when provisioning new certificates.

Our team is actively working with Let's Encrypt to resolve the issue as quickly as possible. Existing certificates and traffic over HTTPS are not impacted.

We will continue to provide updates as we learn more.

Jul 23, 20:45 UTC
Completed - The scheduled maintenance has been completed.

Jul 23, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 20, 14:15 UTC
Scheduled - Start: 2025-07-23 13:00 UTC
End: 2025-07-23 21:00 UTC

During the above window, our Engineering team will be performing maintenance on core control plane infrastructure. Please note that the existing infrastructure will continue running without issue. This maintenance may impact create, read, update, and delete (CRUD) operations in all regions.

Expected Impact:

During the maintenance window, users may experience brief periods of increased latency with the following platform operations:

Cloud Control Panel and API operations
Event processing
Droplet creates, resizes, rebuilds, and power events
Managed Kubernetes reconciliation and scaling
Load Balancer operations
Container Registry operations
App Platform operations
Managed Database creation and scaling

We do not expect any impact to customer traffic due to this maintenance. If an unexpected issue for the control plane arises, we will endeavor to keep any impact to a minimum and may revert if required.

If you have any questions related to this maintenance please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket