Jul 3, 19:55 UTC
Resolved - Our Engineering team has confirmed that the issue affecting access to Object Storage Buckets in the FRA1 and SFO3 regions has been fully resolved. Users should no longer experience SSL/TLS handshake failures when accessing their Buckets in these regions.

We appreciate your patience and understanding while we worked to resolve this matter. If you continue to experience any issues, please don't hesitate to open a support ticket from your account for further assistance.

Jul 3, 19:15 UTC
Monitoring - Our Engineering team has identified the root cause of the issue as a block imposed by a third-party provider on users utilizing residential cable services and their advanced security offerings.

During this time, a subset of users accessing their Spaces buckets in the FRA1 and SFO3 regions via residential cable services may have experienced SSL/TLS handshake failures.

This block was removed as of 17:48 UTC, and users should no longer encounter errors when accessing the contents of their buckets.

We are actively working with the third-party provider to ensure that such blocks are not imposed again in the future.

We will continue to monitor the situation and post an update once this issue is fully resolved. Thank you for your patience.

Jul 2, 13:43 UTC
Update - Our Engineering team continues to investigate reports of SSL/TLS handshake failures affecting Object Storage access in the FRA1 and SFO3 regions. The team is reviewing logs and traffic flows to isolate the root cause and determine whether a misconfiguration or external dependency is contributing to the failures.

Our team is actively working to resolve the issue and we will provide further updates as soon as we have more information. Thank you for your continued patience.

Jul 1, 19:01 UTC
Investigating - Our Engineering team is currently investigating reports of SSL/TLS handshake failures for Object Storage access in FRA1 and SFO3 regions. Affected users may see connection errors or timeouts when attempting to access buckets over HTTPS.

We are actively working to identify the root cause and implement a solution and will share further updates as more information becomes available.

Jul 1, 03:01 UTC
Resolved - Our Engineering team has confirmed full resolution of the issue with creation events for MongoDB clusters in all of our regions.

We apologize for any inconvenience throughout this process. If you continue to experience problems, please open a ticket with our support team.

Jul 1, 02:32 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue that was preventing users from creating MongoDB clusters in all of our regions and is currently monitoring the situation.

During this time, users should no longer experience issues with creating MongoDB clusters and all the stalled creation events should provision completely.

We will post an update as soon as the issue is fully resolved.

Jul 1, 01:59 UTC
Investigating - Our Engineering team is investigating an issue with creation events for MongoDB clusters in all of our regions.

During this time, users may face issues while creating MongoDB clusters.

We apologize for the inconvenience and will share an update once we have more information.

Jun 30, 21:30 UTC
Resolved - Our Engineering team confirms the full resolution of creation issue with Managed Databases through Cloud Panel and API.

At this time, all users should be able to create Managed Database clusters normally.

We apologize for the inconvenience. If you continue to experience any issues, please open a support ticket from within your account.

Jun 30, 19:10 UTC
Monitoring - Our Engineering team has implemented a fix for the issue affecting the creation of Managed Databases via both the Cloud Panel and API and functionality has been restored.

We are currently monitoring the systems to ensure stability and will provide a final update once we confirm full resolution.

Jun 30, 18:23 UTC
Identified - Our Engineering team has identified an issue that is impacting the creation of Managed Databases through the DigitalOcean Cloud Panel and API. During this time a subset of users may experience errors or delays when attempting to provision new database clusters.

We are actively working on a solution in order to restore the service. Existing database clusters remain operational and are not affected by this issue.

We will provide updates as more information becomes available.

Jun 23, 13:00 UTC
Resolved - Our Engineering team has confirmed that the issue with Functions has now been fully resolved. If you continue to see errors please open a ticket with our Support team and they will be happy to assist you.

Jun 23, 12:23 UTC
Monitoring - Our Engineering team has mitigated the issue with Functions and is monitoring the situation. We will post an update once we can fully confirm resolution.

Jun 23, 12:06 UTC
Investigating - As of 10:50 UTC, our Engineering team is investigating an issue with Functions in all regions.

During this time, users may experience an issue when trying to create or delete Functions. Additionally, users trying to deploy apps using the Function component may see the deployment failing.

We apologize for the inconvenience, and we'll share an update once we have more information.

Jun 23, 10:09 UTC
Resolved - Between 08:07 UTC and 08:32 UTC, our Engineering team observed issues impacting networking in the TOR1 region. During this time, users may have experienced intermittent connectivity issues while interacting with Droplets and Droplet-based services.

Additionally, users may have experienced intermittent timeouts when using the API or Cloud Control panel. All services are now functioning as expected. Thank you for your patience, and we apologize for any inconvenience.

If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.