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May 28, 22:10 UTC Resolved - From May 28 2025 20:13 UTC to 20:24 UTC, users may have experienced issues accessing the Cloud Control Panel. Specifically, users attempting to access the Projects, Load Balancers, Networking, and Droplet pages may have seen no content or a blank page.
This incident did not impact the DigitalOcean API or the functionality of any existing resources.
Our Engineering team was able to fully resolve the issue and as of 20:24 UTC, the Cloud Control Panel is functioning normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
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May 28, 00:00 UTC Completed - The scheduled maintenance has been completed.
May 27, 22:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 22:23 UTC Scheduled - Start: 2025-05-27 22:00 UTC End: 2025-05-28 00:00 UTC
During the above window, our Networking team will be making changes to the core networking infrastructure to improve performance and scalability in the NYC3 region.
Expected impact:
During the maintenance window, users may experience delays or failures with event processing for a brief duration on Droplets and Droplet-based services, including Droplets, Managed Kubernetes, Load Balancers, Container Registry, and App Platform. Additionally, regular requests via the Public API, as well as viewing and submitting requests through the Cloud Control Panel, may time out or fail for up to 5 minutes. We will endeavor to keep this to a minimum for the duration of the change.
If you have any questions related to this issue, please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket
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May 23, 02:11 UTC Resolved - Our Engineering team has confirmed full resolution of the issue on the Managed Databases control plane. Users can continue to create and deploy applications without any issue.
We appreciate your patience. If you continue to experience any problems, please open a ticket from your account for further investigation.
May 23, 00:28 UTC Monitoring - Our Engineering team has taken steps to mitigate the impact on the Managed Databases control plane that was causing delays in API calls, resulting in create and deploy errors for users.
At this time, services remain stable and users can create or deploy applications normally.
We will monitor the environment for an extended period to ensure full function continues. We will post another update by 14:00 UTC today, May 23 or as soon as we have any further information.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience
May 22, 22:21 UTC Update - Our Engineering team continues to investigate an issue with the Managed Databases control plane that is causing delays in the API calls. At this time, we are seeing performance improvement; therefore, Database and App Platform users can create or deploy applications normally.
We are actively working on identifying the root cause and resolving the issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience.
We will provide further updates as soon as they are available.
May 22, 21:03 UTC Update - Our Engineering team is continuing to investigate the root cause of the issue affecting Managed Database and App Platform control plane operations.
We apologize for any inconvenience caused and appreciate your patience. We will post further updates as soon we have more information.
May 22, 16:59 UTC Investigating - Our Engineering team is currently investigating an issue impacting App Platform and Managed Databases across all regions. We've determined this to be related to another recent incident, which was posted on our Status page at the following address:
During this time, some users may experience issues with control plane operations (such as listing resources, creating and scaling resources, etc) for Managed Databases and App Platform deployments which have a database.
We are actively working on identifying the root cause and resolving the issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience.
We will provide further updates as soon as more information is available
May 22, 19:23 UTC Resolved - Our Engineering has confirmed full resolution of the issue impacting Droplet creation in all regions. Users can now create Droplets and Droplet-based services, including Managed Kubernetes, Managed Databases, and Load Balancers without any issues.
We appreciate your patience while we worked to fix this issue. If you continue to experience any problems, please open a ticket from your account for further investigation.
May 22, 18:43 UTC Monitoring - Our Engineering team has identified the reason behind the failed Droplet creates and implemented a fix to resolve the issue. Users should now be able to create Droplets and Droplet-based services, including Managed Kubernetes, Managed Databases, and Load Balancers without any issues. Users should no longer see any errors when resizing their existing Droplets from the API as well as the Cloud Panel.
We are actively monitoring the situation and will post an update as soon as the issue is fully resolved.
May 22, 17:07 UTC Update - Our Engineering team is continuing to investigate the issue with Droplet creation in all regions. During this time, users won't be able to see the Droplet sizes when creating regular/basic Droplets from the Cloud Panel, blocking creates except for the default size Droplet in each region. Resizes for existing basic Droplets are unavailable. Users are also unable to create Load Balancers, Managed Databases, and Kubernetes Clusters via the Cloud Control Panel and will see errors on those pages.
API requests for creating and resizing Droplet-based resources are also impacted.
At this time, our team is working as quickly as possible to mitigate the impact from this incident and is investigating potential workarounds.
We apologize for the inconvenience and will share an update once we have more information.
May 22, 14:59 UTC Investigating - Our Engineering team is investigating an issue with Droplet creation in multiple regions. During this time, users may see an elevated failure rate for the creation of Droplets and other Droplet-based products, such as Load Balancers, Managed Databases, or Kubernetes in multiple regions. Already running Droplets should not be affected, however, users might not be able to resize their Droplets during this time.
We apologize for the inconvenience and will share an update once we have more information.
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