May 21, 21:23 UTC Resolved - From 12:00 UTC to 20:05 UTC, users may have experienced an issue creating new apps and adding domains to the apps deployed via App Platform.
Our engineering team has now confirmed the full resolution of the issue and all new apps are working as expected. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
May 21, 21:00 UTC Monitoring - Our Engineering team has implemented a fix to the issue that caused delays in the creation of new apps and adding domains to the apps deployed via App Platform.
The team is monitoring the situation, and we will share an update once this is fully resolved.
May 21, 20:13 UTC Investigating - Our Engineering team is currently investigating an issue causing delays in the creation of new apps deployed via App Platform. During this time some users might be experiencing delays while attempting to link the domains during app deployment. This issue does not affect existing apps or domains that are already correctly configured.
We are actively working on identifying the root cause of issues and will post further updates as more information is available. We apologize for inconvenience.
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May 15, 17:01 UTC Resolved - From 13:45 UTC to 15:50 UTC, users may have experienced an issue affecting the GenAI Platform agents using Llama 3.3 70B.
Our Engineering team has confirmed full resolution of the issue.
If you continue to experience any issues, please reach out to our support team by opening a ticket from within your Cloud Control Panel.
May 15, 16:18 UTC Monitoring - Our Engineering team has implemented a fix to address the issue impacting the GenAI Platform agents using Llama 3.3 70B. As of now, GenAI Platform agents using Llama 3.3 70B should respond without any issues.
We are actively monitoring the situation and will post an update as soon as the issue is fully resolved.
We apologize for the inconvenience and appreciate your patience.
May 15, 15:26 UTC Identified - Our Engineering team has identified the cause of the issue affecting the GenAI Platform. During this time, GenAI Platform agents using Llama 3.3 70B will fail to respond.
A fix is in progress, and we will provide an update as soon as we have more information.
May 15, 14:58 UTC Investigating - Our Engineering Team is currently investigating an issue with the GenAI Platform where the GenAI Platform agents using Llama 3.3 70B are failing to respond.
We are actively working to identify the root cause. We apologize for the inconvenience and will share an update once we have more information.
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May 15, 06:53 UTC Resolved - From 03:20 UTC to 06:01 UTC, users may have experienced an issue affecting the GenAI Platform using Llama 3.370B where chatbots are failing to respond
Our Engineering team has confirmed full resolution of the issue. Users should now be able to run chatbots normally.
If you continue to experience any issues, please reach out to our support team by opening a ticket from within your Cloud Control Panel.
May 15, 06:17 UTC Monitoring - Our Engineering team has implemented a fix to address the issue impacting with the GenAI Platform agents using Llama 3.370B where chatbots are failing to respond. We are currently monitoring the issue.
We will provide an update as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
May 15, 05:41 UTC Investigating - We are investigating an issue where GenAI Platform agents are failing to respond. We apologize for the inconvenience this may cause.
May 14, 15:43 UTC Resolved - Our Engineering team has completely resolved the issue that was affecting the Droplet search functionality within the DigitalOcean Cloud Control Panel. We have observed normal functionality following the fix and continued monitoring has shown stable behavior. Users should be able to successfully search for and locate their Droplets. The issue is now considered resolved.
We appreciate your patience and apologize for any inconvenience this may have caused. However, if you continue to face issues then please open a ticket with our Support team for further review.
May 14, 14:32 UTC Monitoring - Our Engineering team has implemented a fix for the issue affecting the droplet search functionality within the DigitalOcean Cloud Control Panel. Users should now be able to search for the droplets using the search box on the droplets listing page.
We are continuing to monitor the situation closely to ensure stability. Thank you for your patience during the process and we will provide a final update once we confirm the issue is fully resolved.
May 14, 12:34 UTC Investigating - Our Engineering team is currently investigating an issue affecting the Droplet search functionality within the DigitalOcean Cloud Panel. Some customers may be experiencing difficulties when attempting to search for and locate their Droplets.
We are actively working to identify the root cause and will provide updates as we learn more. We understand how critical this functionality is for managing your infrastructure, and we appreciate your patience during the process.
We will share an update as more information becomes available.
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May 13, 23:22 UTC Resolved - Our Engineering team has confirmed that the issue affecting the GenAI Platform DeepSeek model has been fully resolved. Users should no longer encounter the message "It looks like the agent ran out of tokens while reasoning. Please try again or increase the max tokens."
All functionality remains unaffected, and users should no longer experience any interruptions.
If you continue to experience any issues, please reach out to our support team by opening a ticket from within your Cloud Control Panel.
May 13, 22:51 UTC Monitoring - Our Engineering team has implemented a fix to address the issue impacting the GenAI Platform's DeepSeek model, where some users were encountering the message "It looks like the agent ran out of tokens while reasoning. Please try again or increase the max tokens".
At this time, users should be seeing agents run normally.
We are actively monitoring the situation and will post an update as soon as the issue is fully resolved.
May 13, 21:50 UTC Investigating - Our Engineering Team is currently investigating an issue with the GenAI Platform DeepSeek model where some users may encounter the message "It looks like the agent ran out of tokens while reasoning. Please try again or increase the max tokens."
We will provide an update as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
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