Dec 13, 13:25 UTC Resolved - From 13:25 to 14:45 UTC, our Engineering team observed a Networking issue in our NYC3 region. During this time, users may have experienced Droplet and VPC connectivity issue, Users should no longer be experiencing these issues. We apologize for the inconvenience. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.
Dec 13, 11:01 UTC Resolved - Our Engineering team has confirmed that the issues with Spaces CDN functionality has been fully resolved. Users should now be able to use CDN functionality normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Dec 13, 10:55 UTC Monitoring - Our Engineering team has implemented a fix to resolve the CDN functionality issue and is currently monitoring the situation.
We will continue to monitor this at our end and will share an update once the issue is resolved completely.
Dec 13, 09:55 UTC Investigating - Our Engineering team is investigating an issue affecting Spaces CDN functionality globally. During this time, users may experience issues when enabling Spaces CDN and with existing CDN services.
We apologize for the inconvenience and will share an update once we have more information.
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Dec 13, 04:05 UTC Resolved - Our Engineering team has confirmed the full resolution of the issue impacting Managed Database Operations, and all systems are now operating normally. Users may safely resume operations, including upgrades, resizes, forking, and ad-hoc maintenance patches.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Dec 13, 03:13 UTC Monitoring - Our Engineering team has implemented a fix for the issue impacting Managed Database Operations. The team is monitoring the situation, and we will share an update once this is fully resolved.
Dec 12, 22:03 UTC Update - Our Engineering team is continuing to work on investigating the root cause of the issue affecting Managed Database Operations. At this time, we are seeing improvement and some new cluster creations are completing successfully.
To avoid potential downtime, we continue to ask users to refrain from performing operations that trigger node rotations, such as upgrades, resizes, forking, and ad-hoc maintenance patches.
We apologize for any inconvenience caused and appreciate your patience. We will post further updates as soon we have more information.
Dec 12, 19:35 UTC Update - During our investigation, we identified that operations triggering node rotation, such as upgrades, resizes, forking and ad-hoc maintenance patches, may cause issues connecting to the cluster.
To prevent potential downtime, we recommend avoiding these operations until the issue is fully resolved.
We apologize for the inconvenience and appreciate your patience as we work to address the situation.
Dec 12, 18:34 UTC Investigating - Our Engineering team is investigating an issue with the Managed Database clusters which is causing forks, restores and new creates to fail. The Mongo clusters are unaffected and should be operating normally.
Our team is currently assessing the root cause and working to resolve the issue as quickly as possible.
We apologize for any inconvenience this may cause and will share an update as soon as we have more information.
Dec 13, 01:24 UTC Resolved - Our Engineering team has confirmed that the issues with Authoritative DNS resolution in NYC1 has been fully resolved. DNS queries should now be resolving normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Dec 13, 01:10 UTC Monitoring - Our Engineering team has implemented a fix to resolve the issues with Authoritative DNS Resolution in NYC1 and is currently monitoring the situation.
We will continue to monitor this at our end and will share an update once the issue is resolved completely.
Dec 12, 23:20 UTC Investigating - Our Engineering team is investigating an issue with intermittent failures and increased latency in DNS resolution in NYC1.
During this time, a subset of users may experience issues with DNS resolution, or see errors returned when querying DNS records which are hosted on the DigitalOcean authoritative DNS infrastructure.
We apologize for the inconvenience and will share an update once we have more information.
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Dec 11, 23:33 UTC Resolved - Our Engineering team has resolved the issue impacting prohibiting a subset of users from logging in, and the login flow is now operating normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Dec 11, 22:53 UTC Monitoring - Our Engineering team has implemented a fix for the issue prohibiting a subset of users from logging in. The team is monitoring the situation, and we will share an update once this is fully resolved.
Dec 11, 19:33 UTC Investigating - Our Engineering team is currently investigating an issue prohibiting users from logging in if they are flagged for an additional security challenge.
We are actively reviewing the root cause and working closely to resolve the issue as quickly as possible.
We apologize for the inconvenience and will provide updates as more information becomes available. Thank you for your patience.
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Dec 11, 01:30 UTC Completed - The scheduled maintenance has been completed.
Dec 10, 19:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 19:26 UTC Scheduled - We are reaching out again to inform you that the Network maintenance in AMS3 region which was previously scheduled to start on 2024-12-10 at 12:00 UTC has been rescheduled to the following window:
Start: 2024-12-10 19:30 UTC End: 2024-12-11 01:00 UTC
We apologize for any inconvenience this short notice causes and thank you for your understanding. You may find the initial maintenance notice along with a description of any expected impact related to this work included at the bottom of this message.
Expected impact:
During the maintenance window users may experience delays or failures with event processing for a brief duration on Droplets and Droplet-based services including Droplets, Managed Kubernetes, Load Balancers, Container Registry, and App Platform. We will endeavor to keep this to a minimum for the duration of the change.
If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket
Dec 11, 00:56 UTC Resolved - From 16:10 UTC to 22:46 UTC, users may have experienced issues while executing Managed Database CRUD Operations.
Our Engineering team has confirmed the full resolution of the issue impacting Managed Database CRUD Operations, and all systems are now operating normally. Users may safely resume operations, including upgrades, resizes, forking, and ad-hoc maintenance patches.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Dec 10, 22:54 UTC Monitoring - Our Engineering team has implemented a fix for the issue impacting Managed Database CRUD Operations. The team is monitoring the situation, and we will share an update once this is fully resolved.
Dec 10, 22:44 UTC Identified - Our Engineering team has identified the cause of the issue that is impacting Managed Database CRUD Operations and is actively working on a fix.
To avoid potential downtime, we continue to ask users to refrain from performing operations that trigger node rotations, such as upgrades, resizes, forking, and ad-hoc maintenance patches.
Existing database clusters remain unaffected as long as no node rotation occurs due to DNS issues, and all other services are functioning as expected.
We apologize for any inconvenience caused and appreciate your patience as we work diligently to address the situation. Further updates will be shared as soon as they become available.
Dec 10, 20:11 UTC Update - During our investigation, we identified that operations triggering node rotation, such as upgrades, resizes, forking and ad-hoc maintenance patches, may also be impacted. To prevent potential downtime, we recommend avoiding these operations until the issue is fully resolved.
We apologize for the inconvenience and appreciate your patience as we work to address the situation.
Dec 10, 19:22 UTC Investigating - Our Engineering team is investigating an issue causing Managed Database clusters to take longer than usual to be created. Our team is currently assessing the root cause and working to resolve the issue as quickly as possible.
Existing database clusters are not affected, and all other services are operating normally.
We apologize for any inconvenience this may cause and will share an update as soon as we have more information.
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Dec 6, 21:00 UTC Completed - The scheduled maintenance has been completed.
Dec 6, 19:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 16:50 UTC Scheduled - Start: 2024-12-06 19:00 UTC End: 2024-12-06 21:00 UTC
Our Networking team has identified a faulty redundant networking component in our NYC3 region, and are proceeding with emergency replacement during the above window today to ensure redundancy and networking availability in the region.
Expected impact:
As the component under maintenance is part of a redundant group, we do not expect any impact on customer traffic or resources due to this maintenance.
We apologize for the short notice with this maintenance event, and thank you for your understanding. If you have any questions related to this event, please create a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket
Dec 6, 18:38 UTC Resolved - Our Engineering team identified an issue affecting App Platform deployments across all regions. The deploy-on-push functionality may not have triggered new builds between 15:45 and 18:15 UTC.
A fix has been implemented, and as of 18:15 UTC, deployments have been functioning successfully. If you continue to experience problems, please open a ticket with our support team. . We apologize for any inconvenience.
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