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Block Storage in SFO3

25 November 2024 at 17:05

Nov 25, 22:05 UTC
Resolved - Our Engineering team is investigating an issue related to our ongoing SFO3 maintenance here: https://status.digitalocean.com/incidents/4kj7krrpyg3k

From 20:23 - 20:25 UTC, some services were impacted by a drop in networking. During that time, some Managed Kubernetes clusters experienced errors from the Kubernetes API and/or an increase in 5xx errors. Communication between other services and Block Storage Volumes may have been impacted as well.

The impact has been mitigated and services should be working normally at this time.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

SFO3 Network Maintenance

27 November 2024 at 07:00

Nov 27, 12:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 27, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 25, 10:11 UTC
Scheduled - Start: 2024-11-27 10:00 UTC
End: 2024-11-27 14:00 UTC

During the above window, our Networking team will be performing maintenance on core switches in our SFO3 datacenter as part of network upgrades.

Expected Impact:

These upgrades are designed and tested to be seamless, and we do not expect any impact to customer traffic due to this maintenance. Should an unexpected issue arise, a possible outcome would be temporary loss of connectivity or increased latency for a brief period of time. We will endeavor to keep any such impact to a minimum.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

NYC3 Network Maintenance

26 November 2024 at 22:00

Nov 27, 03:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 27, 01:52 UTC
Update - Our Engineering team has decided to extend the maintenance window by an hour to monitor the situation.

Maintenance is still underway and we will update once the maintenance is fully completed.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Nov 27, 00:01 UTC
Update - From 22:25 - 23:15 UTC, all event-related actions including creating or deleting resources, were temporarily disabled in NYC3.

Users attempting any event-based operations across products hosted in NYC3 would have encountered error messages. While we anticipated event failures and delays, this impact period was longer than expected. We are taking steps to ensure this does not happen in future maintenances.

As of now, maintenance is still underway and we will update once the maintenance is fully completed.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Nov 26, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 24, 22:03 UTC
Scheduled - Start: 2024-11-26 22:00 UTC
End: 2024-11-27 02:00 UTC

During the above window, our Networking team will be making changes to core networking infrastructure, to improve performance and scalability in the NYC3 region.

Expected impact:

During the maintenance window users may experience delays or failures with event processing for a brief duration on Droplets and Droplet-based services including Droplets, Managed Kubernetes, Load Balancers, Container Registry, and App Platform. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

SFO3 Network Maintenance

25 November 2024 at 17:00

Nov 25, 22:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 25, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 23, 16:35 UTC
Scheduled - Start: 2024-11-25 16:30 UTC
End: 2024-11-25 22:00 UTC

During the above window, our Networking team will be making changes to core networking infrastructure, to improve performance and scalability in the SFO3 region.

Expected impact:

During the maintenance window users may experience delays or failures with event processing for a brief duration on Droplets and Droplet-based services including Droplets, Managed Kubernetes, Load Balancers, Container Registry, and App Platform. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Droplet creates in NYC3

22 November 2024 at 12:44

Nov 22, 17:44 UTC
Resolved - From 09:05 to 09:50 UTC (November 21), our Engineering team observed an issue with Droplet creation.

During this time, users may have experienced intermittent errors while creating the Droplets via the Cloud Panel and API. Users should no longer be experiencing these issues.

We apologize for the inconvenience. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.

Customer Support Ticket Portal

25 November 2024 at 14:20

Nov 25, 19:20 UTC
Resolved - Given the absence of outages for the Support Portal, we will now resolve this incident. Our Engineering team will continue to work with our vendor to ensure continued stability of this service. If we observe further outages, we will communicate those to our users via new updates on our status page.

We sincerely apologize and thank you for your patience as we worked through this issue. In case of any questions or concerns, please open a ticket with our Support team.

Nov 25, 15:56 UTC
Update - Our Engineering team continues to work with our vendor to find a solution, but we have not observed any further outages of our Support Portal over the last 48 hours. We will provide additional updates as information becomes available. If an outage does occur, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support

Thank you for your patience. We will post an update as soon as more information becomes available.

Nov 22, 03:49 UTC
Update - Our Engineering team continues to work with our vendor in order to resolve the issue with users accessing the Support Portal. The issue has been escalated and we are awaiting feedback.

As a reminder, if users need to reach out, they can utilize the form here as a workaround:

https://www.digitalocean.com/company/contact/support

Thank you for your patience. We will post an update as soon as further information becomes available.

Nov 21, 15:40 UTC
Investigating - Our Engineering team has observed issues with our Support Portal. During brief, recurring outages, users are unable to access the Support Portal at https://cloudsupport.digitalocean.com/. We are aware of these events and our engineers are working with our vendor to resolve this.

As this issue is intermittent, we expect users will be able to log support tickets normally. However, during any periods of unavailability, as a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support

Thank you for your patience. We will post an update as soon as further information becomes available.

The Philippine army is recruiting young tech civilians to fight cyber attacks

21 November 2024 at 06:00
Earlier this year, the Philippine Army put out an unusual call on Facebook, inviting civilian hackers to join its cybersecurity unit. “We have a greater enemy that wants to devour...

© Photography by Iya Forbes for Rest of World

Recruits of the Philippine Army’s Cyber Battalion are seen working on computers at their headquarters on Monday, November 18, 2024, in Manila, Philippines.

User Creation for PostgreSQL Managed Databases via Cloud Control Panel

19 November 2024 at 20:54

Nov 20, 01:54 UTC
Resolved - Our Engineering team has confirmed that the issue with displaying users for PostgreSQL Managed Databases across all regions has been fully resolved.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Nov 20, 01:34 UTC
Monitoring - Our Engineering team has rolled out a fix to resolve the issue with displaying users for PostgreSQL Managed Databases across all regions.

Users should no longer see errors while creating new users for PostgreSQL Managed Databases using Cloud Control Panel.

We will continue to monitor this at our end and will share an update once the problem is resolved completely.

Nov 20, 00:50 UTC
Investigating - Our Engineering team is investigating an issue with displaying users for PostgreSQL Managed Databases across all regions.

During this time, users are unable to see existing users in the Cloud Control Panel. Additionally, when creating users in the Cloud Control Panel, an error will be displayed, despite the user being created successfully.

Creating and listing users for PostgreSQL clusters via the API remains functional.

We apologize for the inconvenience and will share an update once we have more information.

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