Sep 26, 20:43 UTC
Resolved - From 18:22 UTC to 19:13 UTC, users may have experienced issues or errors when attempting to create or modify DigitalOcean services deployed in the SYD1 region and also when attempting to create or manage Volumes globally.

Our Engineering team has confirmed the full resolution of this issue. If you continue to experience problems, please open a ticket with our support team. Thank you for being so patient, and we apologize for any inconvenience.

Sep 26, 19:33 UTC
Monitoring - Our Engineering team identified the issue and took quick action to mitigate the impact to the SYD1 control plane. Customers may have also encountered errors when attempting to create or manage Volumes globally during this time.

Currently, users should no longer experience issues or errors when attempting to create or modify DigitalOcean services deployed in the SYD1 region.

We are monitoring the situation closely and will post an update as soon as the issue is fully resolved.

Sep 26, 19:08 UTC
Investigating - As of 18:24 UTC, our Engineering team is investigating an issue impacting the control plane in the SYD1 region. At this time customers may encounter errors when attempting to create or modify DigitalOcean services deployed in the SYD1 region. Connectivity to existing services should not be impacted.

This is believed to be related to earlier network maintenance being carried out in the region: https://status.digitalocean.com/incidents/1sf8jl4s1sp4

We apologize for the inconvenience and will share an update once we have further information.

Sep 26, 02:45 UTC
Resolved - From 22:25 to 22:50 UTC, users may have experienced network connectivity issues with all DigitalOcean services deployed in the SFO3 region. Additionally, from 22:25 until 01:40 UTC, users may have encountered network connectivity issues affecting their Managed Kubernetes clusters in the SFO3 region.

Our Engineering team has fully resolved the issues impacting connectivity in the region, and all services are now operating normally.

If you continue to experience any problems, please open a ticket with our Support team. We apologize for any inconvenience caused.

Sep 26, 02:15 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue affecting networking connectivity with Managed Kubernetes clusters in the SFO3 region and is closely monitoring the situation. We will provide an update as soon as the issue is fully resolved.

Sep 26, 01:27 UTC
Identified - Our Engineering team has identified the cause of the networking connectivity issues with Managed Kubernetes clusters in the SFO3 region and is actively working on rolling out a fix. Once we have additional information, we will share another update.

Sep 26, 00:38 UTC
Update - We are continuing to investigate the network connectivity issue with Managed Kubernetes clusters.

During this investigation, we have also identified an earlier period of network connectivity disruption affecting all services in the region, from 22:25 to 22:50 UTC.

At this time, some Managed Kubernetes clusters may continue experiencing network connectivity issues, but all other services in the region should be accessible as normal.

Sep 25, 23:34 UTC
Investigating - Our Engineering team is currently investigating issues with network connectivity for Managed Kubernetes clusters in the SFO3 region. During this time, some users may experience difficulties connecting to their Managed Kubernetes clusters, or connecting to other services from their clusters.

We apologize for the inconvenience and will provide an update as soon as we have more information.

Sep 25, 22:59 UTC
Resolved - Our Engineering team has identified and resolved an issue that impacted the ability to resize Droplets via both the API and UI from 18:15 until 21:55 UTC. During this time, users might have experienced errors when attempting to resize their Droplets through the API or the UI.

Additionally, in an effort to resolve the issue with resizes, a secondary issue affected all event processing and some API calls for Droplets and related services from 21:50 until 22:00 UTC.

Swift action was taken by our Engineering team to restore full functionality, and now everything is operating normally.

We apologize for any inconvenience this may have caused. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.

Sep 25, 16:10 UTC
Resolved - From 00:01 to 15:15 UTC, users may have experienced errors when attempting to resize their MongoDB Managed Database clusters.

Our Engineering team has confirmed the full resolution of issue. Users should now be able to resize their MongoDB clusters normally.

If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel.

Sep 25, 15:36 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issues impacting the resizing of Managed Database Clusters. Users should now be able to resize their existing MongoDB clusters without any issues.

We are actively monitoring the situation and will post an update as soon as the issue is fully resolved.

Sep 25, 15:14 UTC
Investigating - Our Engineering team is investigating an issue with MongoDB Managed Databases. At this time, users may experience errors while attempting to resize their existing MongoDB clusters.

We apologize for the inconvenience and will provide another update as soon as possible.

Sep 26, 19:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 26, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 24, 16:08 UTC
Scheduled - Start: 2024-09-26 16:00 UTC
End: 2024-09-26 19:00 UTC

During the above window, we will be performing maintenance in our SYD1 region as part of network upgrades.

Expected Impact:

These upgrades are designed and tested to be seamless, and we expect minimal impact on customer traffic during the maintenance. There could be a brief disruption in inbound and outbound connectivity, lasting approximately 30 seconds, for the affected Droplets and Droplet-based services in the region. We will make every effort to minimize any such impact

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean

Sep 25, 11:07 UTC
Completed - The scheduled maintenance has been completed.

Sep 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 22, 08:52 UTC
Scheduled - Start: 2024-09-25 08:00 UTC
End: 2024-09-25 12:00 UTC

During the above window, our Networking team will be performing maintenance on core switches in our SFO3 datacenter as part of network upgrades.

Expected Impact:

These upgrades are designed and tested to be seamless, and we do not expect any impact to customer traffic due to this maintenance. Should an unexpected issue arise, a possible outcome would be temporary loss of connectivity for impacted Droplets. We will endeavor to keep any such impact to a minimum.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean

Sep 24, 15:30 UTC
Completed - Our Engineering team has run into some operations that didn't complete within this maintenance. No user impact has occurred as a result of those operations.

We will be rescheduling this maintenance window to Oct 3rd 12.30 UTC via a new maintenance post.

Sep 24, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 21, 13:24 UTC
Scheduled - Start: 2024-09-24 12:30 UTC
End: 2024-09-24 15:30 UTC

During the above window, our Networking team will be making changes to our core networking infrastructure to improve performance and scalability in the BLR1 region.

Expected Impact:

These upgrades are designed and tested to be seamless and we do not expect any impact on customer traffic due to this maintenance. Should an unexpected issue arise, a possible outcome would be a temporary loss of connectivity for impacted Droplets. Any impact would also extend to Droplet-dependent services in the BLR1 region such as Managed Databases, Load Balancers, App Platform, and Managed Kubernetes. We will endeavor to keep any such impact to a minimum.

If you have any questions or concerns regarding this maintenance, please reach out to us by opening up a ticket on your account via https://cloudsupport.digitalocean.com/s/createticket/.

Sep 22, 11:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 20, 06:47 UTC
Scheduled - Start: 2024-09-22 08:00 UTC
End: 2024-09-22 11:00 UTC

During the above maintenance window, there will be maintenance performed on our ticketing system.

Expected Impact:

During the course of the maintenance, users will be unable to use our Live Agent/Chat system. Users can still submit support tickets, update existing tickets, or receive replies to existing tickets.

As soon as the vendor maintenance has completed, the chat functionality should work as expected.

We appreciate your patience throughout this process. If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Sep 19, 22:48 UTC
Resolved - Our Engineering team has confirmed the full resolution of this incident.

From 20:14 to 22:03 UTC, users may have experienced errors when connecting to their Apps or with their Apps connecting to other services, as well as delays in deploying Apps. Users should now be able to connect to their Apps normally, and any delayed deployments should complete successfully.

If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel.

Sep 19, 22:22 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the App Platform connectivity and deployment issues in all regions. Users should now be able to connect to and deploy Apps as normal. Our team is monitoring the situation, and we will post an update as soon as the issue is fully resolved.

Sep 19, 22:03 UTC
Identified - Our Engineering teams have identified the cause of connectivity and deploy issues in App Platform.

Our teams are actively deploying a fix across all regions, however, users may still experience connection and deployment errors with Apps until that process is complete. We will continue to post updates as we have more information. Thank you for your patience.

Sep 19, 21:53 UTC
Update - Our Engineering teams continue to investigate the issue impacting App Platform. At this time, our teams believe that Apps in all regions may be impacted by connectivity issues, as well as users seeing delays in Apps deployments.

We have engaged multiple teams to investigate the issue, and we apologize for the continued inconvenience. We will share more updates as soon as we have more information.

Sep 19, 21:24 UTC
Update - Our Engineering team is seeing App connectivity improvement in NYC, although we have confirmed that the LON region is affected as well.

Our team is actively working to identify and fix the issue impacting connectivity for TOR and LON Apps, and we will post an update as soon as we have more information.

Sep 19, 21:07 UTC
Investigating - Our Engineering team is currently investigating an issue potentially impacting DigitalOcean services.

At this time, we're seeing reports of App Platform Apps unable to connect to other DigitalOcean resources, such as Spaces buckets and Managed Databases. Users may see connection errors or be unable to access Apps correctly.

We are working to understand the issue that is occurring, as well as what services and regions are impacted. We will provide another update as soon as we have further information.