Sep 19, 01:35 UTC
Resolved - From 21:35 to 00:45 UTC, users may have experienced networking connectivity issues in our SGP1 region, which impacted a subset of DigitalOcean services.

Our Engineering team has confirmed the full resolution of the issue. Users should be able to access all resources as normal.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Sep 19, 01:00 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue with networking in our SGP1 region, which impacted a subset of DigitalOcean services.

Users should be able to access all resources correctly at this time.

We are currently monitoring the situation and will post an update as soon as we confirm the issue is fully resolved.

Sep 19, 00:35 UTC
Identified - Our Engineering team has identified the cause of impacting networking connectivity issues with DigitalOcean services including Droplets, Managed Kubernetes and App Platform in the SGP1 region and is actively working on a fix. Once we have additional information, we will share another update.

Sep 18, 23:10 UTC
Investigating - As of 21:35 UTC, our Engineering team is investigating reports of networking connectivity issues in our SGP1 region. Users may experience issues with DigitalOcean services including Droplets, Managed Kubernetes and App Platform. We will share an update once we have further information.

Sep 18, 20:27 UTC
Resolved - From 14:15 to 17:53 UTC, users may have experienced delays for App Platform deployments, as well as latency and errors when fetching Spaces endpoint information and toggling the CDN for a Spaces Bucket, due to an upstream provider issue.

Our Engineering team has confirmed the full resolution of the issue with the upstream provider. Users should now be able to deploy to App Platform and manage their Spaces Buckets as normal.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Sep 18, 18:02 UTC
Monitoring - Our Engineering team continues to monitor the ongoing issue with the upstream provider impacting DigitalOcean Spaces and App Platform services.

Improvements are being seen with lower error rates and latency for App Platform deployments as well as for fetching Spaces endpoints and toggling the CDN for a Spaces Bucket.

We apologize for the inconvenience and will share further updates in the due course.

Sep 18, 15:30 UTC
Update - Our Engineering team has identified that the ongoing issue with the upstream provider is also impacting DigitalOcean Spaces. During this time users may experience errors or delays when attempting to fetch the endpoints for a Spaces Buckets, or when enabling/disabling the CDN for a particular bucket.

We apologize for the inconvenience and will share an update when we have additional information.

Sep 18, 15:02 UTC
Investigating - Our Engineering team is aware of an upstream provider issue that is causing impact to some DigitalOcean services. More details are being gathered.

At this time, users may experience delayed App Platform deployments.

We apologize for the inconvenience and will provide another update as soon as possible.

Sep 18, 23:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 16, 03:59 UTC
Scheduled - The Infrastructure Maintenance in NYC2 which was previously scheduled to start on 2024-09-09 at 21:00 UTC has been rescheduled to the following window:

Start: 2024-09-18 21:00 UTC
End: 2024-09-18 23:00 UTC

During the above window, our Networking team will be performing maintenance on the management network firewalls in the NYC2 region.

Expected Impact:

During the maintenance period, users may experience delays of up to 10 minutes with Event Processing on Droplets and Droplet-based services in NYC2. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions or concerns regarding this maintenance, please reach out to us by opening up a ticket on your account via https://cloudsupport.digitalocean.com/s/createticket/

Sep 16, 07:00 UTC
Resolved - Our Engineering team identified an issue with accessing Cloud Panel and Application deployment which is due to the increased level of HTTP 499 errors rates at Upstream Provider end.

From 04:21 - 06:06 UTC, users may have experienced issues while accessing Cloud Panel and Application deployments.

Our Upstream provider and the Engineering team closely worked together to resolve the issue.

The impact has completely subsided and users should no longer see any issues with the impacted services.

If you continue to experience problems, please open a ticket with our support team from your Cloud Control Panel. Thank you for your patience, and we apologize for any inconvenience.

Sep 12, 00:56 UTC
Resolved - From 22:03 September 11 to 00:13 September 12 UTC, users may have experienced failures with creating Droplets in the LON1 region.

Our Engineering team has confirmed resolution of this issue with users now being able to create Droplets in LON1. Thank you for your patience.

If you continue to experience any problems, please open a support ticket from within your account.

Sep 12, 00:23 UTC
Monitoring - Our Engineering team has implemented mitigations for the intermittent issues with Droplet creates in LON1. The team is monitoring the situation, and we will share an update once this is fully resolved.

Sep 11, 23:45 UTC
Investigating - Our Engineering team is investigating an issue with Droplet creation in LON1. During this time, users may see an elevated failure rate for the creation of Droplets and other Droplet-based products, such as Load Balancers, Managed Databases, or Kubernetes, in LON1.

Sep 11, 17:22 UTC
Resolved - From 15:20 - 16:10 UTC, our Engineering team observed an issue with network connectivity in the BLR1 region. During this time, users might have experienced varying amounts of packet loss and high latency with network connections going in or out of the BLR1 region, resulting in issues connecting to DigitalOcean services.

As of 16:10 UTC, the impact has subsided and users should no longer be facing network connectivity issues. We apologize for the inconvenience and if you are still experiencing issues or have any additional questions then please open a support ticket from within your account.