Sysadmin here, looking into how MSPs handle client reporting. From what I've read, many of you pull data from the RMM, M365 and backups, then paste it into slides or Word by hand.

Curious:

1. What tools do you use for client reports today?
2. Roughly how long per client per month?
3. Do your clients actually read them, or just the summary?
4. What's the most annoying part?

Full disclosure: I'm thinking about building something for this, so I want to understand the real problem first.