Apologies in advance for what might come across as a string of stupid questions.

Our org uses Optasy for web development. We originally picked them because of their experience with Drupal and needed help moving from Drupal 7 to D10/11. To their credit, they did an excellent job on that project.

But our needs have shifted in the year since then. Over the past six months, we've found their communication/responsiveness to be extremely poor, to the point that we're starting to look at other options. I want to think it's because we've asked to scale down to a minimal, security-focused SLA, but others in our org think it's because we declined to sign another contract and have stayed month-to-month.

I understand that our current needs don't make us a huge client, but it's still frustrating to wait months for responses on pretty basic requests, like downgrading our Pantheon plan, etc.

And while I hate putting them on blast like this, I couldn't find much discussion about them here, so I figured I'd ask: has anyone here worked with Optasy, and what was your experience like? Also, are there agencies anyone else would recommend as an alternative?

We looked into Acquia Technocrat and Lullabot before choosing Optasy, so I'd be interested in hearing thoughts there too. Ultimately, we won't need much from a vendor beyond pushing security updates (which we honestly can do ourselves now).

Thanks!