Jul 1, 16:28 UTC
Resolved - The intermittent DNS lookup failures between Managed Kubernetes and Managed Database hostnames in the FRA1 region have been resolved for now but please let us know if you see the issue again. Connectivity has remained stable, and all systems are operating normally. If you continue to experience any problems, please open a ticket with our support team. Thank you for your patience, and we apologize for any inconvenience.

Jul 1, 12:15 UTC
Update - We are continuing to investigate this issue.

Jul 1, 11:35 UTC
Investigating - As of 06:39 UTC, our Engineering team is investigating reports of intermittent DNS lookup failures for Managed Database hostnames from Managed Kubernetes, primarily affecting connections from Managed Kubernetes to Managed Database hostnames.

At this point, customers in the FRA1 region may experience intermittent connectivity issues.

We apologize for the inconvenience and will share an update once we have more information.

Jul 1, 13:28 UTC
Resolved - Our Engineering team has confirmed that the issue impacting Droplet resizes using the "Downscale Anytime" option has been fully resolved. Users can now resize their Droplets using the "Downscale Anytime" option without any issues.

We appreciate your patience while we worked to resolve this issue. If you continue to experience any problems, please open a support ticket from your account so our team can investigate further.

Jul 1, 12:43 UTC
Monitoring - Our Engineering team has identified the root cause of the issue affecting Droplet resizes using the "Downscale Anytime" option and has implemented a fix. Users should now be able to resize their Droplets using the "Downscale Anytime" option without experiencing any issues or errors.

We are actively monitoring the situation to ensure the fix remains effective and will provide another update once the issue has been fully resolved.

Jul 1, 11:13 UTC
Investigating - Our Engineering team is investigating an issue affecting Droplet resizes using the "Downscale Anytime" option. At this time users may find this option unavailable or unresponsive in the Cloud Control Panel.

As a workaround, resizes can be performed via the API while we work to resolve this issue.

We apologize for the inconvenience and will share an update once we have more information.

Jul 2, 03:38 UTC
Resolved - This incident has been resolved, and our teams continue to monitor the results. If you experience any further issues, please contact support.

Jul 1, 08:39 UTC
Identified - Our Engineering team has identified the issue causing Agents to experience timeouts while retrieving data from Knowledge Bases.

Please be assured that our Engineering team is actively working on a fix and is treating this issue with high priority.

We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please create a support ticket so that we can investigate your specific case further.

Jul 1, 06:25 UTC
Investigating - Our Engineering team is currently investigating an issue where Agents are experiencing timeouts while retrieving data from Knowledge Bases. As a result, affected Agents may fail to retrieve data and return the following error:

"Failed to retrieve data from Knowledge base(s) - timeout"

Please be assured that we are treating this as a high-priority issue and are actively working to mitigate it.

We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please create a support ticket so that we can investigate your specific case further.