Mar 20, 12:01 UTC
Resolved - The issue impacting delays in App Platform deployments has been confirmed to be resolved. Between approximately 00:08am UTC & 11:46am UTC, users may have noticed delays while creating or updating apps, or may have encountered failed deployments. For failed deployments, please trigger a redeploy, which should successfully resolve the issue.

We confirmed that the service is functioning as expected. Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding.

However, if you continue to experience any issues, please don't hesitate to raise a support ticket for further investigation. We'll be happy to assist you.

Mar 20, 11:14 UTC
Monitoring - Our Engineering team has deployed a fix to resolve the issue impacting new App Platform deployments using Dedicated Egress IP in FRA1 region. We are actively monitoring the situation to ensure stability and will provide an update once the incident has been fully resolved. Thank you for your patience and we apologize for the inconvenience.

Mar 20, 10:32 UTC
Investigating - Our engineers are currently investigating an issue impacting new App Platform deployments using Dedicated Egress IP in FRA1 region. During this time, some users may experience delay when creating new App Platform apps or deploying existing apps. Existing apps are not affected and should continue to function normally. We apologize for any inconvenience, and we'll share more information as it becomes available.

Mar 20, 14:14 UTC
Resolved - Our Engineering team has implemented a fix, the issues impacting Gradient AI Platform have been resolved. All agents are back up and healthy. Service has been fully restored.

Mar 20, 14:04 UTC
Monitoring - A fix has been implemented and services have been restored. We are continuing to monitor the system to ensure stability. We will provide further updates if needed.

Mar 20, 11:05 UTC
Update - We've identified the issue and are actively working to restore the affected services. We're making steady progress and closely monitoring the situation. Further updates will be shared as they become available.

Mar 20, 09:51 UTC
Identified - We’ve identified the issue and are currently working on restoring the services. We’ll continue to provide updates as progress is made.

Mar 20, 08:50 UTC
Investigating - We are currently investigating issue affecting the accessibility of agents and services on the Gradient AI Platform. Users may experience failures or unresponsiveness when attempting to use these features. Our engineering team is actively working to identify the root cause and restore full functionality. We apologize for the inconvenience and will share an update once we have more information.