Jan 7, 16:43 UTC
Resolved - From 13:09 - 14:48 UTC, we experienced an issue with IPv6 network connectivity in our SFO3 region. Our Engineering team was able to identify the root cause, revert changes, and resolve the issue.

During that time, connectivity via IPv6 to services in SFO3 was impacted. This included, in particular, connectivity to and provisioning of Load Balancers, control plane connectivity to Kubernetes clusters, and connectivity to App Platform Apps.

If you continue to experience problems, please open a ticket with our support team. Thank you for your patience and we apologize for any inconvenience.

Jan 7, 15:51 UTC
Monitoring - Our engineering team has implemented a fix to resolve the networking issue in our SFO3 region. Users should no longer encounter connectivity issues, provisioning Load Balancers, latency, and timeout errors while interacting with resources in the SFO3 region.

We will post an update as soon as the issue is fully resolved.

Jan 7, 14:47 UTC
Update - Our Engineering team is continuing to investigate the cause of the issue with networking in our SFO3 region and is taking action to mitigate this incident by reverting recent changes. In addition to connectivity issues, users may see failures with provisioning Load Balancers in SFO3.

We are seeing some services recover, but expect to see a few more short periods of network connectivity issues as the reverts progress.

We will continue to share updates as soon as we have new information.

Jan 7, 13:35 UTC
Investigating - Our engineering team is investigating an issue related to the SFO3 network maintenance here: https://status.digitalocean.com/incidents/lf0njg8ysj0w

During this time users may experience connectivity issues, latency, and timeout errors while interacting with resources in the SFO3 data center.

We apologize for the inconvenience and will share an update once we have more information.

Jan 7, 14:14 UTC
Resolved - Our engineering team has resolved the issue preventing some users from adding new credit cards from the control panel. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Jan 7, 13:38 UTC
Monitoring - Our engineering team has implemented a fix to resolve issues that some users experienced when attempting to add new credit cards to the Cloud Control Panel.

We are monitoring the situation and will post an update as soon as the issue is fully resolved.

Jan 7, 13:24 UTC
Investigating - Our engineering team is investigating reports of issues occurring when users attempt to add a new credit card in the billing settings page of the Cloud Control Panel.

During this time, some users may be unable to input card information. We apologize for the inconvenience and will share an update once we have more information.