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Received — 13 November 2024 DigitalOcean Status - Incident History

Authoritative DNS Resolution

13 November 2024 at 15:44

Nov 13, 20:44 UTC
Resolved - From 19:06 - 19:14 UTC, our Engineering team observed an issue impacting Authoritative DNS Resolution globally. During this time, users might have experienced latency or resolution issues while querying DNS records hosted on our authoritative DNS infrastructure.

The Engineering team swiftly identified and resolved the issue, and as of 19:14 UTC, all DNS queries should now be resolving normally.

We apologize for the inconvenience and if you are still experiencing issues or have any additional questions, please open a support ticket from within your account.

AMS3 Power Maintenance

13 November 2024 at 08:43

Nov 13, 13:43 UTC
Completed - The AMS3 Power Maintenance which was previously scheduled at 2024-11-14 20:00 UTC has been cancelled. We will notify you via email and a new maintenance post on status.digitalocean.com with the updated date and timings for this maintenance.

We apologize for any inconvenience and thank you for your understanding.

If you have questions or concerns about this maintenance, please reach out to us by opening up a ticket on your account.

Nov 12, 13:48 UTC
Scheduled - Start: 2024-11-14 20:00 UTC
End: 2024-11-15 06:00 UTC

Hello,

During the above window, our Engineering team will be performing maintenance on redundant upstream electrical systems in order to improve reliability in our AMS3 region.

Expected Impact:

Power systems are redundant and we don’t expect to see any downtime, however, in the very unlikely situation that we lose power to both supplies, users may experience disruption with the following services or for a brief period:

Networking
Backups
Snapshots
Droplet create & restore operations

We will endeavor to keep any downtime to a minimum for the duration of the change.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean

Multiple Services in NYC3

12 November 2024 at 17:06

Nov 12, 22:06 UTC
Resolved - From 20:03 - 20:08 UTC, our Engineering team observed an issue with internal DigitalOcean network connectivity in the NYC3 region. During this time, users might have experienced errors for control plane operations for services in NYC3, such as creating and deleting services, or issuing updates to existing services for products like App Platform Apps, DOKS & Managed Databases.

The incident did not impact public or private network connectivity for customer services.

We apologize for the inconvenience and if you are still experiencing issues or have any additional questions, please open a support ticket from within your account.

❌